Senior Solutions Consultant

United States Digital Space LLC; Toronto; Hybrid; CAD 144,000 - 197,000; Full time

Job summary

United States Digital Space LLC is seeking a technical and customer-focused Solutions Consultant to join our team. You will translate complex technical needs into practical solutions that leverage our products and support the sales process from discovery through implementation.

This hybrid role requires pre-sales experience, strong communication, and the ability to travel to client sites. You will partner with sales, product, and engineering to ensure successful deployments and measurable

Qualifications

• 5+ years of pre-sales experience
• Bachelor's degree or higher, preferably in a technical field
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
• Ability to travel to customer sites as necessary

Responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments and potential technical landmines
• Design integrations to provide seamless implementation with the customer's current technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and clearly articulate the company's business value to stakeholders from DevOps engineers up to C-level executives
• Support one of our over 375+ native integrations to help customers realize and optimize the company's capabilities
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
• Manage multiple tasks independently and collaboratively using project management and account management skills
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks

Skills

Pre-sales experience

Communication skills

Linux fundamentals

SaaS sales

Cross-functional teamwork

Education

Bachelor's degree or higher in a technical field

Tools

New Relic

Nagios

Zenoss

Splunk

ServiceNow

Zabbix

Job description

the company (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust the company to help them deliver a perfect digital experience to their customers, every time. Teams use the company to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on the company to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a technical and customer-focused Solutions Consultant to join our team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage the company’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success.

As a Solutions Consultant at the company, you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize the company's capabilities.

Key responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments and potential technical landmines
• Design integrations to provide seamless implementation with the customer's current technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and clearly articulate the company's business value to stakeholders from DevOps engineers up to C-level executives
• Support one of our over 375+ native integrations to help customers realize and optimize the company's capabilities
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
• Manage multiple tasks independently and collaboratively using project management and account management skills
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks

Basic qualifications

• 5+ years of pre-sales experience
• Bachelor's degree or higher, preferably in a technical field
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
• Ability to travel to customer sites as necessary

Preferred qualifications

• Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
• Familiarity and knowledge of the company's space, or already being a fan of our product
• Experience in both enterprise and commercial sales

the company is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

The base salary range for this position is 144,000 - 197,200 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we