Senior Shop Lead - Metropolis

Tilley Canada; Burnaby; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Dental care

Flexible schedule

Paid time off

Vision care

Job summary

Kit + Ace is seeking a Shop Lead to inspire guests with a world-class experience and to lead by example in product and culture. You will coach Educators, manage stock flow, and ensure the shop is clean, organized, and beautifully presented at Metropolis at Metrotown in Burnaby.

The role emphasizes leadership, brand representation, and ensuring exceptional service in a fast-paced environment. Pay is hourly with full-time, permanent status and benefits such as dental and vision care.

Qualifications

• Retail management experience preferred.
• Ability to coach and develop a team.
• Strong guest experience focus.

Responsibilities

• Lead, develop, coach and guide the team to achieve goals and competencies.
• Model the company culture and uphold shared values.
• Communicate product features, care instructions and benefits to guests.
• Maintain stock knowledge, pricing and store presentation on the shop floor and backrooms.
• Process POS transactions, returns, exchanges, and gift cards.

Skills

Retail management

Team leadership

Customer service

Education

Secondary School (preferred)

Job description

The drum that beats in all of us at Kit + Ace, the beat that brought us together and drives us forward, is Optimism. This beat inspires our clothing, our retail experiences, and our community partnerships — it is the heart & soul of our Culture. Simply put, Kit + Ace is committed to creating exciting new products that are Smart, Easy to Love, and Built to Last, and to bring to life ideas that make everyday brighter.

If you like the sounds of this, we’d love to meet you.

As a Shop Lead you lead by example to provide our guests with a world-class experience in the areas of product and culture. You are able to speak authentically about who we are, and how to use our product.

Responsibilities:

• Allocate 30% of your time to lead, develop, coach and guide your team in establishing goals and developing their competencies that drive performance
• Model the company culture, and exemplify our shared values on a day-to-day basis
• Define, model and demonstrate the behaviours that enhance engagement, build enduring relationships and represent the Kit and Ace brand at all times
• Support the development of a culture that balances financial results and an execution-focus with a fun, dynamic and creative atmosphere
• Foster an environment of continuous learning and development that embraces individuality
• Coaches and trains Educators, which assists in evolving shop functions and flow
• Successfully communicates special features, benefits, fabric properties, usage, and best care instructions
• Maintain knowledge of in-shop stock availability on the sales floor and in backrooms
• Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
• Receives and processes stock from warehouse (Boxes can weigh 10 - 30 lbs) which includes; unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and assigned storage areas
• Assist with re-stocking and pricing duties, including sale preparation as required
• Prepares merchandise for tailoring/alteration as may be required, by completing necessary documentation
• Arranges for mail and/or delivery, as required, to other locations and/or warehouse
• Completes standard opening and closing procedure
• Utilizes the Point of Sale system, processes payments, refunds and exchanges and issues gift cards
• Participate in staff training and shop events as scheduled

Location: Metropolis at Metrotown

What you would gain from this experience:

The opportunity to work with a fun, creative and passionate brand;

A deep understanding and sense of the values of the brand that are key elements to be successful in this mission.

Job Types: Full-time, Permanent

Pay: $23.00 per hour

Benefits:

• Dental care
• Flexible schedule
• Paid time off
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Retail management: 3 years (preferred)

Work Location: In person