Lead ServiceNow Enterprise Architecture / APM Technical Consultant (Contract, Remote)

Peek IT Services; Ottawa; Remote; CAD 59,065,000 - 88,597,000; Part time

Job summary

Peek IT Services is seeking a part-time ServiceNow architect/consultant to lead the design and configuration of Application Portfolio Management and Business Capability capabilities. The role is remote and can be executed from the US or Canada, blending hands-on configuration with advisory duties and stakeholder workshops.

The engagement is 384 total hours, with workshops starting in early October. The ideal candidate will bring CSA, CAD, and APM certifications, strong EA background, and proven

Qualifications

• Lead-level technical consulting experience with expertise in Enterprise Architecture.
• ServiceNow CSA certification is required.
• ServiceNow CAD certification is required.
• ServiceNow APM certification is required.
• Hands-on experience configuring Application Portfolio Management and Business Capability data models.
• Knowledge of CSDM and ServiceNow SAM data.
• Experience building dashboards and reports with Performance Analytics.
• Fluent English with strong written and verbal communication.
• Ability to work remotely from the US or Canada.

Responsibilities

• Lead and support workshop sessions, refine stories, and demo the solution to stakeholders.
• Perform data setup for App Portfolio Management Business Capability using data from the existing ServiceNow SAM implementation.
• Provide best practice guidance on OOTB attributes and support CSDM alignment.
• Create up to 20 new data capture fields on core Application Portfolio forms.
• Configure up to 3 catalog items and workflows for lifecycle management and 2 data policies for certifications.
• Build and update dashboards and reports with Performance Analytics.
• Configure indicators and scoring profiles for application and business capability scoring.

Skills

Enterprise Architecture

Technical consulting

ServiceNow

Dashboard design

Tools

ServiceNow CSA

ServiceNow CAD

APM certification

Performance Analytics

Job description

You will lead the design and configuration of Application Portfolio Management and Business Capability capabilities in ServiceNow on a part-time contract engagement, working remotely from the US or Canada. The role combines hands-on configuration with advisory work: running workshop sessions, refining stories and demonstrating the solution to stakeholders. Estimated at 384 total hours, with workshops expected to begin in early October.

Responsibilities

• Lead and support workshop sessions, refine stories, and demo the solution to stakeholders
• Perform data setup for Application Portfolio Management Business Capability to enable out-of-the-box functionality, using data from the existing ServiceNow SAM implementation to build Business Capability software models
• Provide best practice guidance on OOTB attributes for business applications and application services, and support CSDM alignment of both
• Create up to 20 new data capture fields on core Application Portfolio forms
• Configure up to 3 catalog items and workflows for business application lifecycle management, and up to 2 data policies for application portfolio record certifications
• Build and update Application Portfolio dashboards and reports using Performance Analytics (approximately 16 hours of effort)
• Configure up to 5 application indicators and a scoring profile for application scoring and rationalization, plus up to 3 Business Capability indicators and scoring profile
• Load Business Capabilities into the ServiceNow Business Capability table and Business Capability to Business Application relationships into the CI relationships table

Requirements

• Lead-level technical consulting experience with expertise in Enterprise Architecture
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Enterprise Architecture (APM) certification
• Hands-on experience configuring Application Portfolio Management and Business Capability data models
• Working knowledge of CSDM and of ServiceNow Software Asset Management data
• Experience building dashboards and reports with Performance Analytics
• Fluent English with strong written and verbal communication skills
• Ability to work remotely from within the US or Canada

Nice to have

• Experience supporting Transformation or Strategic Portfolio Management (Tx/SPM) workflows
• Experience facilitating client-facing discovery and design workshops
• Background in application rationalization and scoring programs