Senior ServiceNow Developer

Irving Energy US LLC; New Brunswick; On-site; CAD 78,000 - 105,000; Full time

Benefits offered by this job

Annual bonus plan

Pension plan

Parking allowance

Flexible Benefits Plan

Paid vacation

Wellness support

Job summary

Irving Oil in Canada is seeking an experienced ServiceNow Solutions Specialist to develop, configure, administer, and support ServiceNow applications and integrations. You will work with business teams, partners, and vendors to translate requirements into scalable solutions that meet enterprise security and governance standards.

You will design integrations using REST APIs and IntegrationHub, automate processes, improve data quality, and provide training and guidance to junior analysts.

Qualifications

• Degree or diploma in information technology, computer science, software development or related field.
• 3–5 years of experience in application development, administration or support with ServiceNow.
• ServiceNow CAD and CSA certifications required; additional UI Builder, Platform Analytics, Predictive Intelligence, Hardware Asset Management, IntegrationHub training beneficial.
• Experience with JavaScript and web technologies in ServiceNow
• Experience with integrations, deployments, testing, and production support.

Responsibilities

• Develop, configure, administer, and support ServiceNow applications, workflows, forms, scripts, dashboards and platform capabilities.
• Collaborate with stakeholders to translate requirements into scalable ServiceNow solutions.
• Design and implement integrations between ServiceNow and other enterprise systems using REST APIs and IntegrationHub.
• Identify opportunities to automate processes and improve data quality and user experience.
• Troubleshoot and resolve platform, application, integration and performance issues.
• Plan and conduct testing, coordinate UAT, and support controlled deployments of enhancements.

Skills

ServiceNow development

ServiceNow administration

REST API integrations

Platform governance

Requirements analysis

Communication with stakeholders

Problem solving

Training and knowledge transfer

Education

College diploma/university degree in IT/CS/software development

ServiceNow CAD and CSA certifications

Tools

UI Builder

IntegrationHub

REST integrations

Job description

As a ServiceNow Solutions Specialist, you will work with business teams, Technology partners, vendors, and stakeholders to support the development, administration, integration, and continuous improvement of the ServiceNow platform. Your goal will be to deliver secure, scalable, and fit-for-purpose solutions that align with business needs, platform standards, and enterprise security requirements. Success in this role comes from strong collaboration, effective communication, problem-solving, and the ability to identify opportunities that enhance processes, drive business value, and support platform growth.

What we offer:

• - Work environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• - Competitive compensation – Includes an annual bonus plan, pension plan, and parking allowance
• - Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• - Paid vacation – There is an annual option to purchase additional vacation, too
• - Wellness support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• - Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation- matching program

Your Responsibilities:

• - Develop, configure, administer, and support ServiceNow applications, workflows, forms, scripts, dashboards, and platform capabilities
• - Work with business stakeholders to understand requirements, assess solution options, and translate business needs into scalable ServiceNow solutions
• - Design, develop, and support integrations between ServiceNow and other enterprise systems using REST APIs, IntegrationHub, and related technologies
• - Identify opportunities to automate processes, improve user experience, strengthen data quality, and increase the value delivered through the platform
• - Troubleshoot and resolve moderate to complex platform, application, integration, and performance issues
• - Plan and perform testing, coordinate user acceptance reviews, and support the controlled deployment of enhancements, patches, and upgrades
• - Develop and maintain platform analytics, reports, dashboards, and performance measures
• - Ensure ServiceNow solutions follow established security, architecture, change management, development, and platform governance standards
• - Maintain clear functional, technical, support, and process documentation
• - Collaborate with internal IT teams, business process owners, ServiceNow, and third‑party vendors to resolve issues and deliver enhancements
• - Provide training, technical guidance, and knowledge transfer to users, support teams, and junior Solutions Analysts
• - Contribute to the ServiceNow platform roadmap by evaluating new capabilities and recommending solutions aligned with business priorities

Your Skills:

• - Strong ServiceNow development, configuration, administration, and troubleshooting skills
• - Ability to translate business requirements into practical, scalable, and supportable ServiceNow solutions
• - Strong analytical and problem‑solving skills, with the ability to resolve moderate to complex platform and integration issues
• - Ability to collaborate effectively with business stakeholders, IT teams, and vendors to evaluate options and recommend solutions
• - Understanding of process‑centered design, automation, platform governance, and service management best practices
• - Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical stakeholders
• - Ability to contribute to projects, define solution requirements and scope, and support successful implementation
• - Ability to manage multiple priorities and organize work based on business impact, risk, and stakeholder needs
• - Ability to work independently, exercise sound judgment, and elevate issues when appropriate
• - Ability to coach and mentor junior team members

Your Experience:

• - College diploma or university degree in information technology, computer science, software development, or a related field
• - 3 to 5 years of experience in application development, administration, or support, including hands‑on experience with ServiceNow
• - ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications
• - ServiceNow training or credentials in UI Builder, Platform Analytics, Predictive Intelligence, Hardware Asset Management, IntegrationHub, and REST integrations
• - Experience developing and configuring ServiceNow solutions using JavaScript and related web technologies
• - Experience with ServiceNow integrations, application enhancements, testing, deployments, upgrades, and production support
• - Experience working with business stakeholders, IT teams, and vendors to deliver technology solutions

The expected annual salary range for this position is $78,048 - $105,365. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.