Senior ServiceNow Developer

Raise; Calgary; On-site; CAD 112,000 - 131,000; Full time

Job summary

Raise is seeking a Senior ServiceNow Developer for our Calgary client to deliver ITSM, IRM/GRC, and CSM solutions. You will work with stakeholders, admins, architects, and project teams to translate requirements into scalable, secure ServiceNow solutions.

The role emphasizes setting development standards, architectural reviews, and hands-on leadership while driving continuous improvement and enterprise governance.

Qualifications

• 5+ years of hands-on ServiceNow development in an enterprise environment.
• CSA certification required.
• CAD or CIS certifications considered an advantage.
• Strong knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, Flow Designer and integrations.
• Experience leading technical delivery and mentoring team members.

Responsibilities

• Lead design, development, configuration, and implementation of ServiceNow solutions across ITSM, IRM/GRC, and CSM.
• Provide technical leadership and mentorship to developers and administrators.
• Design workflows, automations, integrations, and custom ServiceNow applications.
• Collaborate with stakeholders to translate requirements into scalable technical solutions.
• Lead troubleshooting and ensure alignment with governance and security standards.

Skills

ServiceNow

JavaScript

Glide APIs

Business Rules

Client Scripts

Flow Designer

Integrations

Education

CS/IT/Engineering/Business Administration degree or diploma

ServiceNow CSA certification

CAD / CIS-ITSM / CIS-CSM / CIS-GRC/IRM certifications

Tools

ServiceNow ITSM

ServiceNow IRM/GRC

ServiceNow CSM

Job description

Senior ServiceNow Developer

• Pay Rate: $81.00 - $95.00/hour
• Location: Calgary, Alberta

Raise is currently hiring a Senior ServiceNow Developer on behalf of our client. Our client uses ServiceNow to support a variety of enterprise business processes, including ITSM, IRM/GRC, and CSM, and is expanding its CSM capabilities to support stakeholder interactions associated with the Restructured Energy Market. Our client is responsible for the safe and reliable operation of the Alberta Interconnected Electric System.

Description

The Senior ServiceNow Developer will provide hands-on technical expertise across ServiceNow applications, with a strong focus on ITSM, IRM/GRC, and CSM. You will work closely with business stakeholders, platform administrators, architects, and project teams to translate business requirements into scalable, secure, and maintainable solutions.

This role will be responsible for establishing development standards, participating in architectural reviews, developing workflows and integrations, troubleshooting complex platform issues, and ensuring solutions align with ServiceNow best practices, cybersecurity controls, and enterprise standards.

Reporting to the Manager, Enterprise Cloud Platforms, this is an exciting opportunity for a senior ServiceNow professional to serve as a technical leader and subject matter expert within a dynamic enterprise environment. You will lead the design, development, configuration, and implementation of complex ServiceNow solutions while providing technical guidance and mentorship to team members.

The successful candidate will bring extensive ServiceNow development experience and the ability to provide technical leadership across enterprise-scale initiatives while promoting continuous improvement and technical excellence.

Responsibilities

• Lead the design, development, configuration, and implementation of ServiceNow solutions across ITSM, IRM/GRC, and CSM.
• Provide technical leadership, mentorship, and guidance to developers, administrators, and project teams.
• Design and build workflows, automations, integrations, and custom ServiceNow applications.
• Collaborate with business stakeholders to understand requirements and translate them into scalable technical solutions.
• Provide technical advice and hands-on development support across ServiceNow applications.
• Lead troubleshooting and resolution of complex ServiceNow platform and integration issues.
• Establish and promote development standards, coding practices, and platform governance.
• Participate in architectural reviews and ensure solutions align with enterprise architecture and security requirements.
• Conduct code reviews and support testing, deployments, upgrades, and release management activities.
• Ensure ServiceNow solutions follow platform best practices, cybersecurity controls, and organizational standards.
• Support continuous improvement initiatives across the ServiceNow platform.
• Share ServiceNow knowledge, technical expertise, and best practices across the team.

Signs you’ll enjoy this role:

• You enjoy solving complex technical challenges in a large enterprise environment.
• You thrive in a role where you can combine hands-on development with technical leadership.
• You enjoy collaborating with business stakeholders, architects, developers, and project teams.
• You are passionate about building scalable, sustainable, and maintainable ServiceNow solutions.
• You enjoy mentoring others and sharing technical knowledge.
• You are comfortable working with changing priorities and supporting enterprise transformation initiatives.
• You take pride in following strong development, security, and platform governance practices.

A combination of these experiences and qualities will support your success in this role:

• 5+ years of hands-on ServiceNow development experience in an enterprise environment.
• Degree or Diploma in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
• ServiceNow Certified System Administrator (CSA) required.
• One or more advanced ServiceNow certifications preferred, including:
  • Certified Application Developer (CAD)
  • CIS-ITSM
  • CIS-CSM
  • CIS-GRC/IRM
  • Certifications supporting the Certified Technical Architect (CTA) pathway
• Strong hands-on experience with ServiceNow ITSM, IRM/GRC, and CSM.
• Experience leading the technical delivery of ServiceNow projects, enhancements, and enterprise initiatives.
• Advanced knowledge of JavaScript, Glide APIs, Business Rules, Client Scripts, Flow Designer, and ServiceNow integrations.
• Demonstrated ability to design scalable ServiceNow solutions and translate business requirements into technical designs.
• Strong understanding of ServiceNow security, data models, CMDB, and platform governance.
• Experience supporting ServiceNow platform upgrades, release management, testing, and deployments.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Demonstrated technical leadership and mentoring capabilities.
• Ability to work collaboratively across business, technical, architecture, and project teams.

Looking for meaningful work? We can help!

Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.

We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.

We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/

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