Senior Service Technician (HVAC)

Right Time Group of Companies; St. Catharines; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company in HVAC services is seeking energetic and motivated HVAC Service Technicians. The role involves performing maintenance and service on HVAC systems, ensuring compliance with safety standards, and providing excellent customer service. Candidates should have relevant licenses and experience, along with a commitment to customer satisfaction.

Benefits

Competitive compensation

Excellent benefits package

Group RRSP

Tool Allowance

Uniforms provided

Qualifications

• Minimum of 3 years recent HVAC service experience.
• Strong technical and customer service skills.
• Valid Driver's License with a clean record.

Responsibilities

• Perform onsite maintenance and service to HVAC systems.
• Educate customers on proper care and maintenance.
• Promote products and services on every call.

Skills

Customer Service

Technical Skills

Teamwork

Education

Gas Technician B License

313D License

Job description

Here at Mr.Furnace a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly skilled workforce that has a solid foundation built on mutual respect. At Right Time Heating and Air Conditioning, we have always valued our employees as our most important resource.

Out team is dynamic and enthusiastic, and we know you will enjoy working and growing with us!

Mr.Furnace requires energetic, motivated and career-minded HVAC Service Technicians to be responsible for performing onsite maintenance and service to HVAC (heating, ventilation, and air conditioning) systems and equipment.

What Will You Do

As a Mr.Furnace HVAC Technician become masters of their trade and always give customers the red carpet treatment advising them on potential services or treatments that work for them.

• Ensure customers heating, ventilation, and air-condition equipment meets or exceeds the Technical Standards & Safety Authority’s codes and municipal building codes and standards.
• Follow all Energy Star maintenance service and installation processes and procedures.
• Educate customers on proper care and maintenance and promote all various HVAC options
• Complete general and specific HVAC equipment inspections
• Maintain a clean, fully stocked vehicle
• Explain the benefits of newer highly efficient equipment to the customer.
• Promote products and services on every call.
• Must never sell the customer a repair they do not need.
• Provide a five-star experience on every call or make it right before leaving the customers home
• Feel comfortable requesting online reviews from customers.
  
  

Education/Experience/Skills

• A minimum of 3 years recent HVAC service experience with exposure to furnaces, central and ductless air conditioners, gas boilers, water heaters including tankless heaters
• Must have demonstrated strong technical, customer service skills and company metrics in current and previous roles.
• Must have a Gas Technician B license
• Must have a 313D license
• Valid Driver's License with a clean record
• Comfortable working from heights and using a ladder
• An accountable and responsible personality, delivering high customer satisfaction and has a positive, can-do attitude
• Ability to work efficiently and effectively within a team environment, completing the installation and commissioning of HVAC elements
• Strong customer service skills
  
  

Benefits

At Mr.Furnace we expect a lot from our technicians. That's why we're committed to providing them with industry-leading benefits and compensation that help them get better at their job, while providing for their families, which include:

• Competitive compensation
• Additional incentive earnings available
• Excellent benefits package
• Group RRSP
• Opportunity for growth
• Tool Allowance
• Uniforms provided
  
  

Does this sound like the job for you? If you have the qualifications above, we want to hear from you!

Please note that this position requires a Criminal Background Check be completed for potential candidates. This check must be satisfactory in order for an employment offer to be extended unconditionally.