Senior Service Delivery Manager (Toronto)

Ateko, backed by Bell Canada; Toronto; On-site; CAD 70,000 - 90,000; Part time

Job summary

A technology firm is seeking a Senior Service Delivery Manager in Toronto to lead end-to-end delivery of Network and Voice projects. You will work closely with business contacts and technology teams to ensure project timelines and budgets are met. Responsibilities include managing vendor deliveries, reporting on project progress, and coordinating team deliverables. The ideal candidate will have experience in project management and strong communication skills. This role is contract-based and supports inclusive work environments.

Qualifications

• Experience in service delivery management or technical project management.
• Strong communication and coordination skills.
• Ability to define requirements and manage project plans.

Responsibilities

• Define business requirements in collaboration with technology teams.
• Manage end-to-end project delivery.
• Provide accurate reporting for assigned projects.
• Ensure timely communication of changes.

Skills

Project Management

Vendor Management

Network and Voice Projects

Reporting

Job description

Senior Service Delivery Manager (Toronto)

Direct message the job poster from Ateko, backed by Bell Canada

Service Delivery Managers (SDM) / Technical Project Manager

• Service Delivery Manager (SDM) role within the team is accountable for the end-to-end delivery of Network and Voice projects.
• You will work with teams across the organization and other Technology areas with specific focus on ensuring projects are delivered on time, with correctly engineered and documented solutions, within budget and are correctly transitioned into production.

Key Responsibilities:

• Work closely with business contacts and other Technology teams to define requirements and ensure that the solution delivers on the business requirements
• Build and manage project plans, ensure changes are raised and communicated on time
• Provide the required accurate reporting for assigned projects
• Coordinate the delivery of the teams deliverables
• Manage vendor delivery; obtain quotes and place orders for hardware, software, licenses, circuits
• Manage Service Transition of projects into Support teams

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [e-mail] to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at [e-mail].

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Project Management

Industries

IT Services and IT Consulting