IoT - Senior Product Manager (Toronto based job)

Ateko, backed by Bell Canada; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

A leading technology company in Toronto seeks a Product Manager focused on driving efficiency within IoT. You will collaborate across Product, Sales, and Network teams to improve customer experience and execute modernization strategies. The role involves leading key projects, providing insights for business growth, and ensuring excellent service delivery. Ideal candidates will have service operations experience in telecommunications or technology and a strong communication ability. The workplace promotes inclusivity and accessibility.

Qualifications

• Practical experience in service operations and performance management.
• Ability to lead teams on modernization projects.
• Experience in generating & delivering performance results & insights.
• Understanding of the telecommunications or technology industries.
• Effective communicator that can collaborate with others.

Responsibilities

• Lead lifecycle activities for key modernization projects.
• Generate insights through regular financial and performance metrics.
• Advocate for the customer experience.
• Identify opportunities to improve service access and sales productivity.

Skills

Service operations management

Project leadership

Performance analysis

Telecommunications industry knowledge

Effective communication

Job description

The Product Manager, is an efficiency-focused role within the IoT practice. In collaboration with our product leaders and partners across the organization, you will leverage best practices to drive market leading capabilities and customer experience.

In a critical operations and performance management role, you will collaborate with the Product, Sales, and Network teams within our client and their partners to provide business insights and recommendations that drive investments that shape future business growth. You will play a pivotal role in providing intelligence as well as the responsibility to orchestrate the execution of our business plan as it pertains to modernization of networks and services.

Responsibilities

• Lead lifecycle activities for key modernization projects. Prime example is 3G decommissioning
• Lead lifecycle activities across IoT platforms
• Generate insights through regular financial, supplier, solution and subscriber metrics
• Be the advocate for the customer experience
• Identifying opportunities to improve service access, accuracy of deployments & billing, and sales productivity
• Actively survey the market for leading performance indicators, competitive differentiation, opportunities and risk mitigation strategies

Experience/Core competencies

• Practical experience in service operations and performance management
• Ability to lead teams on modernization projects
• Experience in generating & delivering performance results & insights
• Understanding of the telecommunications industry, IoT, software or technology industries
• Effective communicator that can collaborate with others and translate challenges into solutions

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [e-mail] to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at [e-mail].