Senior Service Advisor

NationaLease; Edmonton; Hybrid; CAD 48,000 - 68,000; Full time

Job summary

Calmont Leasing in Edmonton, AB is seeking a Senior Service Advisor to manage daily Service Department administration. You will be the first contact for customers, coordinate repairs, and ensure timely updates and accurate quotes.

This role requires a minimum of 5 years in customer service and 5 years in a service department or mechanical role, plus CDK Software experience. Monday to Friday day shift with potential overtime and room for advancement.

Qualifications

• High School Diploma or GED required.
• Minimum of 5 years customer service experience.
• 5 years prior service department technical experience or mechanical background.
• Energetic, friendly with excellent verbal and written communication.
• Self-starter able to prioritize in a fast-paced environment.
• Attention to detail with urgency to meet deadlines.
• CDK Software experience required.

Responsibilities

• Greet and assist customers entering the service area.
• Address inquiries in person, by email, or by phone.
• Act as liaison between service department and customers.
• Coordinate quotes and needed repairs with accuracy.
• Follow up on repair status to ensure timely completion.
• Advise customers of repair status and delays if any.
• Work with service personnel to provide accurate quotes.
• Provide work orders to Shop Foreman for scheduling.
• Review work orders for fair charges and proper documentation.
• Ensure work orders are closed in a timely manner.

Skills

Customer service

Communication

Prioritize and organize

Attention to detail

Education

High School Diploma or GED

Tools

CDK Software

Job description

In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com . You can also follow us on Twitter and Facebook .

We are the best at what we do so what are you waiting for?

The Calmont Group is growing and we would love for you to come and grow with us!

For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.

What You’ll Do

ABOUT THE ROLE

Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Senior Service Advisor at our Calmont Leasing in Edmonton, AB

Monday to Friday Day Shift.

Overtime possible based on organizational requirements.

Room for Advancement

As a Senior Service Advisor, your primary responsibility is to manage the day-to-day Administrative and Clerical functions of the Service Department. As the first point of contact, you will represent the service department and the company to our customers. Some job duties include, but are not limited to:

• Greeting and assisting all customers that enter the service area.
• Addressing customer inquiries in person, thru email, or on the phone.
• Acting as liaison between the service department and customers.
• Contacting customers when extra work is required ensuring that work is authorized.
• Continually following-up on status of repairs to ensure units will be ready when promised.
• Advising customers of status of repairs and any delays if unit will not be finished when promised.
• Working with service personnel to provide accurate quotes on costs of repairs.
• Providing work orders to Shop Foreman for scheduling.
• Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
• Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.

What We’re Looking For

DESIRED SKILLS AND EXPERIENCE

• High School Diploma or GED.
• Minimum of 5 years customer service experience.
• 5 years prior service department technical experience or mechanical background required.
• Energetic and friendly with excellent verbal and written communication skills.
• Self-starter with the ability to prioritize and organize workload in a fast paced environment.
• Excellent attention to detail with a sense of urgency to meet tight deadlines.
• Experience with CDK Software is required.

WHY YOU SHOULD APPLY

If you are committed to providing excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you! At Calmont we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first class benefits package for the correct individual.