Senior Seller Growth & Onboarding Lead

RB Global Inc.; Vancouver; Híbrido; CAD 75 000 - 120 000; Tempo integral

Resumo da oferta

RB Global is seeking a Seller Experience Specialist in Vancouver to own onboarding and manage seller relationships across the market. The role acts as the single point of contact, guiding journeys from onboarding through ongoing lifecycle support.

You will leverage market insights, health scores, and sales data to drive proactive engagement, resolve escalations, and identify expansion opportunities with Territory Managers. Occasional in-person visits are required.

Qualificações

• Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience required.
• 5–7+ years in Customer Success, Account Management, or a market-facing relationship role, preferably in a marketplace, auction, or B2B platform environment.
• Experience owning a book of accounts or a defined market end-to-end, comfortable being the single point of contact and setting the standard others are held to.
• CRM platform fluency: Salesforce required, or equivalent CS tooling strongly preferred.
• Comfort with data-led engagement: reading health scores, usage signals, and market trends, and translating them into conversations, not just reports.
• Candidate must reside In-market, the position is remote-compatible role with regular in-person presence at key accounts, sites, and team sessions.
• Bilingual (French/Spanish) preferred.
• Must be able to travel 20-30% for Seller Visits, Regional events and Internal meetings.

Responsabilidades

• Lead Every Seller’s Onboarding Kickoff and serve as the ongoing point of contact through the lifecycle.
• Be the Market’s Lifecycle Point of Contact with market briefs and updates for sales leadership.
• Own the Internal Strategy for the Book by running quarterly business reviews and mapping goals.
• Illuminate and Remove Friction by identifying bottlenecks and escalating as needed.
• Drive Top-Line Growth Through Trusted Relationships by spotting expansion signals and providing context to Territory Managers.
• Manage Seller-Facing Escalations and Administration, including training and meetings.

Conhecimentos

Customer success

Relationship management

Data-driven

In-market presence

Bilingual (French/Spanish)

Willing to travel

Formação académica

Bachelor's degree in business/marketing or related field

Ferramentas

Salesforce

CS tooling

Descrição da oferta de emprego

RB Global is seeking a Seller Experience Specialist in Vancouver to own onboarding and manage seller relationships across the market. The role acts as the single point of contact, guiding journeys from onboarding through ongoing lifecycle support.

You will leverage market insights, health scores, and sales data to drive proactive engagement, resolve escalations, and identify expansion opportunities with Territory Managers. Occasional in-person visits are required.