MSP Document Processing Clerk Level 1 (Temporary Assignment)

PBC Solutions; Central Saanich; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Health & dental benefits

Defined Benefit Pension Plan (PSPP)

Generous paid leaves

Job summary

PBC Solutions is seeking an MSP Document Processing Clerk Level 1 on a temporary assignment for up to 6 months. The role involves reviewing MSP enrolment applications, validating information, and entering data into the enrolment system, with occasional outreach to beneficiaries.

The successful candidate will operate in a hybrid in-person/virtual environment with regular office presence in Saanichton, BC, and should have a high school diploma and at least one year of data-entry experience.

Qualifications

• High school diploma or GED equivalent; may be subject to standardized testing.
• 1 year experience in a data entry environment.
• Proven experience analyzing and processing data with high attention to detail.

Responsibilities

• Process MSP enrolment documents by validating information and updating enrolment systems.
• Explain policy decisions to the public and respond to information requests.
• Resolve issues escalated from other departments and participate in initiatives.

Skills

Data entry

Attention to detail

MS Office

Independent work

Education

High school diploma

GED equivalent

Tools

Imaging software

Job description

MSP Document Processing Clerk Level 1 (Temporary Assignment)

PBC Solutions is looking for a MSP Document Processing Clerk Level 1 on a Temporary Assignment (TA) for a period of up to 6 months!

Please note: PBC Solutions is Headquartered in Saanichton, BC (a suburb of Victoria). We operate in a hybrid in-person and virtual environment and the successful candidate is expected to have regular presence at the office.

About PBC Solutions: PBC Solutions has been recognized as one of British Columbia's Top Employers for 2026!

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.

Position Summary: The position reviews and processes routine applications and other documents related to enrolment in Medical Services Plan (MSP) by validating information and entering it into the enrolment system. May be required to handle out-bound beneficiary calls.

This position is designated as a Grid level 9, with an hourly range of $28.73 - $32.62.

Key Accountabilities:

• Processes documents provided by the public for enrolment into the MSP by validating information through imaging software and other resources and either rejecting or accepting based on established criteria; updates enrolment systems accordingly.
• Corresponds with the public to explain policy decisions and to seek or provide information; releases personal information to 3rd party requesters as appropriate.
• Resolves issues escalated from other departments (Call Tickets).
• Participates in additional projects and initiatives as assigned.
• Provides intermittent peer to peer mentorship/training as required.
• Performs other related duties as assigned.

Required Education & Experience:

• High school diploma or GED equivalent; may be subject to standardized testing.
• One year’s experience in a data entry environment.
• Proven experience analyzing and processing data utilizing a high-level of attention to detail.
• An equivalent combination of education and experience may be considered.

Preferred Qualifications:

• Basic knowledge of Medical Services Plan policies and procedures.
• Basic understanding of privacy and security related to personal information.

Knowledge, Skills, & Abilities:

• Proficiency in basic computer skills in a Windows environment including MS Office Suite; ability to operate standard office equipment.
• Detailed oriented and comfortable performing repetitive tasks in a fast-paced, production and goal driven environment.
• Ability to work independently.

Behavioural Competencies:

• Collaborative: Works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
• Communicative: Genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
• Customer Focus: Takes time to analyze and understand the needs of both internal and external customers. Asks for feedback and incorporates into products and services. Ensures the customer experience is a key requirement in the design and development of all products and services.
• Emotionally Intelligent: Demonstrates self-awareness in identifying their emotions, understanding triggers, and choosing their behavior. Recognizes when their own biases may be impacting their decisions. Seeks to understand and empathize with others’ emotions, needs, and perspectives to guide their interactions.

What's in it for you

We offer a robust health & dental benefits plan and a Defined Benefit Pension Plan (PSPP) for all eligible employees, as well as various generous paid leaves.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]

Candidates must be legally eligible to work in Canada. Preference may be given to Canadian Citizens and permanent residents.

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

How we work

Our Guiding Principles

Honesty –We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.

Integrity –We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.

Reciprocity–We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.

Autonomy –We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.

Loyalty –We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other’s back through our challenges.

Equity –We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.

Our Intended Behaviours

Communication– We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.

Flexibility– We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.

Perspective– We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.

Focus– We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.

Trust & Confidence– We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.

Feedback– No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.

Solution-oriented– We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.