Senior Scheduler - Multi-Site Staffing Lead

Excel Society; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Excel Society in Edmonton, AB is seeking a Diploma-qualified Scheduling Coordinator to support real-time scheduling across programs. You will respond to staffing requests, monitor shifts, update scheduling systems, and coordinate with program managers to ensure client care continuity.

Evenings and bi-weekly weekends may be required. The role emphasizes accuracy, clear communication, and a collaborative approach within a fast-paced scheduling team.

Qualifications

• Diploma or equivalent combination of education and experience in administration or related field.
• Strong working knowledge of scheduling systems and workforce coordination practices.
• Demonstrated experience in staff scheduling within a complex, multi-site environment.
• Strong problem solving and decision making skills.
• Effective communication and collaboration skills.
• Ability to identify patterns, trends, and operational risks related to staffing.
• High level of attention to detail and accuracy.

Responsibilities

• Provides real-time guidance and support to Schedulers during shifts, acting as the first point of escalation for scheduling issues.
• Assigns and prioritizes scheduling tasks during high-volume periods to ensure workflow continuity.
• Reviews schedules for accuracy, coverage, and compliance with organizational standards and program requirements.
• Troubleshoots complex scheduling challenges, including urgent vacancies, conflicting requests, or service disruptions.
• Coordinates and maintains oversight of master site and employee schedules across assigned programs.
• Works collaboratively with Program Managers, Coordinators, and Supervisors to resolve scheduling issues and support continuity of client care.
• Identifies patterns or trends related to absences, vacancies, or coverage challenges and escalates concerns as appropriate.
• Supports consistency in scheduling practices, systems use, and application of policies across the scheduling team.
• Performs scheduling functions as needed to support operational demands, backfill absences, or manage peak workload periods.
• Fills open shifts and adjusts schedules to ensure appropriate staffing coverage
• Responds to scheduling requests and inquiries from staff and program areas via phone or email.
• Updates and maintains scheduling systems to reflect changes such as absences, vacations, appointments, or other availability changes.
• Communicates schedule changes to staff and relevant stakeholders to ensure clarity and continuity of service.
• Maintains accurate staff contact information and scheduling records within established systems.

Skills

Scheduling systems

Communication

Problem solving

Attention to detail

Team collaboration

Education

Diploma or equivalent

Job description

Excel Society in Edmonton, AB is seeking a Diploma-qualified Scheduling Coordinator to support real-time scheduling across programs. You will respond to staffing requests, monitor shifts, update scheduling systems, and coordinate with program managers to ensure client care continuity.

Evenings and bi-weekly weekends may be required. The role emphasizes accuracy, clear communication, and a collaborative approach within a fast-paced scheduling team.