Senior Salesforce Functional Consultant

108 ideaspace inc.; Ottawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in technology consulting seeks a candidate to analyze business needs and lead Salesforce project implementations. The role requires strong problem-solving, communication skills, and experience in technology consulting. Join a purpose-driven team that values client relationships and offers opportunities for professional growth.

Qualifications

• 5 years in technology consulting and business analysis.
• 3 years of hands-on experience on Salesforce projects.
• Experience with marketing automation platforms desirable.

Responsibilities

• Analyze and review business needs, lead implementation engagements.
• Manage teams and resolve risks/issues during projects.
• Deliver consultative guidance to clients.

Skills

Problem-solving

Communication

Teamwork

Education

Salesforce Admin Certification

Salesforce Consultant Certification

Tools

Salesforce

Mailchimp

Pardot

Active Campaign

Job description

At 108 ideaspace, you'll be part of a dynamic, purpose-driven team dedicated to empowering nonprofits, associations, and regulators through transformative technology and design. We seek candidates who thrive in environments of continuous learning, value meaningful client relationships, and are driven by delivering exceptional outcomes. If you have a passion for leveraging innovative solutions like AI to amplify positive impact, and align with our core values—care, solution-orientation, quality excellence, accountability, and continuous growth—then 108 ideaspace is the place for you to make a significant difference while growing professionally.

Responsibilities

• Analyze and review business needs (functional and technical).
• Adapt existing methods and procedures to create possible alternative solutions to moderately complex problems.
• Liaise with clients to understand business processes and lead implementation engagements.
• Participate in every aspect of the implementation – project kick-off, strategy blueprint, design and development, testing and go-live.
• Work closely with internal and external contacts to stakeholders to ensure successful solution delivery while meeting project scope and client expectations.
• Lead design, implementation, development, deployment and documentation of all projects that leverage Salesforce.com.
• Provide consultative guidance to clients and 108 ideaspace teams to aid decision-making.
• Understand, evaluate, assign and resolve support requests from clients.
• Lead and manage regular status updates with clients.
• Manage small teams and / or work effort (if in an individual contributor role) for projects.
• Manage and resolve risks and issues, escalating where appropriate.
• Act as the gatekeeper of the change request process, reviewing requested system changes and developing detailed specifications for implementation.

Qualifications

• 5 years in technology consulting and business analysis.
• At least 3 years of hands-on experience on Salesforce projects.
• Certified Salesforce Admin and Salesforce Consultant.
• Perform continuous improvement activities across all areas of responsibility.
• Experience with marketing automation platforms (Mailchimp, Pardot, Active Campaign and others) is desirable.

What do we look for?

• Alignment with our values
• Great problem-solving skills.
• Excellent written and verbal communication skills.
• Proven success in contributing to a team-oriented and remote environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Desire to work in a Marketing and Information systems environment.
• Demonstrated leadership, teamwork and collaboration in a professional setting.
• Willingness to travel

This position is only open to applicants with the legal right to work in Canada.

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