Senior Salesforce Developer: AI-Driven Service Cloud

KTek Resourcing; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading IT consultancy is seeking a Mid-Senior Salesforce Engineer to lead engineering projects involving Salesforce Service Cloud and AI solutions. The ideal candidate will have 5+ years of experience, strong leadership skills, and a proven track record of integrating customer service technologies. This contract role is located in Vancouver, with a focus on enhancing customer experience through advanced solutions.

Qualifications

• 5+ years of hands-on Salesforce engineering experience.
• Deep expertise in Salesforce Service Cloud.
• Proven experience implementing AI solutions.

Responsibilities

• Lead Salesforce engineering projects and implementations.
• Guide developers and enforce coding best practices.
• Ensure customer experience KPIs are met.

Skills

Salesforce engineering experience (Apex, SOQL/SOSL, Visualforce)

Salesforce Service Cloud expertise

Implementing Agentforce AI solutions

Integrating Amazon Connect for contact center

Integrating Verint WFM with Service Cloud

Salesforce development architecture knowledge

Salesforce APIs proficiency

GitLab and CI/CD pipelines

Agile/Scrum collaboration

Leadership and mentorship

Problem-solving skills

Job description

A leading IT consultancy is seeking a Mid-Senior Salesforce Engineer to lead engineering projects involving Salesforce Service Cloud and AI solutions. The ideal candidate will have 5+ years of experience, strong leadership skills, and a proven track record of integrating customer service technologies. This contract role is located in Vancouver, with a focus on enhancing customer experience through advanced solutions.