Senior Salesforce Communications Cloud Architect

Tata Consultancy Services Limited; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. in Toronto, Ontario, is seeking a senior Salesforce Architect to lead end-to-end architecture and implementation of Salesforce Communications Cloud platforms.

You will define integration strategies with OSS/BSS, ERP, and third-party systems while driving scalability, security, and governance. Ideal candidates possess strong OmniStudio, Apex, LWC, and API integration experience, plus familiarity with telecom processes and CI/CD workflows.

Qualifications

• Extensive Salesforce experience with Communications Cloud and related EPC/CPQ/Order Management.
• Knowledge of OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
• Strong experience integrating Salesforce with OSS/BSS, ERP and external platforms.

Responsibilities

• Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms.
• Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems.
• Drive scalability, performance, security, and governance standards.

Skills

Salesforce Communications Cloud

EPC

CPQ

Order Management

Digital Commerce

OmniStudio

Apex

LWC

APIs

Integrations

Tools

CI/CD

DevOps

Job description

Tata Consultancy Services Canada Inc. in Toronto, Ontario, is seeking a senior Salesforce Architect to lead end-to-end architecture and implementation of Salesforce Communications Cloud platforms.

You will define integration strategies with OSS/BSS, ERP, and third-party systems while driving scalability, security, and governance. Ideal candidates possess strong OmniStudio, Apex, LWC, and API integration experience, plus familiarity with telecom processes and CI/CD workflows.