Senior Sales Manager

Coast Hotels; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel brand is seeking a Senior Sales Manager to enhance customer service and maximize revenues. This role involves client interaction, sales campaigns, and participation in industry events, contributing to the hotel's success. Ideal candidates will have a strong sales background and excellent interpersonal skills.

Benefits

Competitive Wages

Employee Discounts

Training

Career Advancement

Qualifications

• 3-5 years of related sales experience, with 1 year in hotel sales preferred.

Responsibilities

• Act as a key contact with clients and promote Coast's products.
• Ensure timely processing of quotes, contracts, and reports.
• Attend industry events to maintain knowledge and network.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Multitasking

Conflict Resolution

Education

Secondary School Diploma

Tools

MS Office Suite

Infor HMS

SCS

Job description

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Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

Reporting to the General Manager of the hotel, the Senior Sales Manager will contribute to the overall success of the company by providing superior customer service and selling products and/or services that maximize revenues as identified in Coast Hotels Strategic Plan. This role provides the successful candidate an opportunity to make an impact at one of the newest properties in the Coast Hotels portfolio.

Responsibilities

1. Perform specialized duties related to Sales, such as acting as a key contact with clients, qualifying business, promoting Coast's products, assisting with sales campaigns, participating in trade-shows, and developing cross-property sales opportunities.
2. Ensure timely and accurate processing of quotes, contracts, reports, and client correspondence, maintaining detailed client records.
3. Attend industry events and conferences to maintain knowledge and network with peers.
4. Participate in site inspections, client appointments, and events to increase market share.
5. Understand operational issues, forecast needs, and implement sales processes and policies aligned with strategic goals.
6. Adhere to budgets and prioritize resources effectively.
7. Communicate company policies, set clear objectives, and monitor standards.
8. Follow up on inquiries related to sales functions.
9. Demonstrate excellent customer service, addressing guest needs proactively and exceeding expectations.
10. Resolve issues promptly and escalate when necessary.
11. Liaise with other departments as needed.
12. Perform other duties as required.

Skills/Knowledge/Experience

1. Secondary school diploma.
2. 3-5 years of related sales experience, with 1 year in hotel sales preferred.
3. Strong interpersonal and communication skills.
4. Attention to detail and professional appearance.
5. Proficiency in MS Office Suite.
6. Ability to multitask and meet deadlines.
7. Experience with conflict resolution and second language skills are assets.
8. Experience in fast-paced, customer-oriented environments.
9. Knowledge of Infor HMS and SCS is a plus.

Coast Hotels offers competitive wages, benefits, employee discounts, training, career advancement, and more. Coast Hotels is an Equal Opportunity Employer. Only shortlisted applicants will be contacted. No translation needed.