Senior Retail Ops & Transformation Leader

Mennonite Central Committee (MCC) BC; Abbotsford; On-site; CAD 85,000 - 103,000; Full time

Benefits offered by this job

Comprehensive group benefits from Day

Job summary

Mennonite Central Committee BC is seeking an Associate Director, Retail Operations & Transformation to provide overall leadership across its nine Thrift shops in British Columbia. The role focuses on transforming operations, modernizing processes and driving financial and mission results while developing capable leaders and maintaining day-to-day shop operations.

The successful candidate will bring extensive retail leadership experience, a track record of change initiatives and the ability to

Qualifications

• Minimum of five years of progressively responsible leadership experience in retail operations.
• Seven or more years of relevant leadership experience is an asset.
• Strong knowledge of retail operations, merchandising, customer experience, financial performance and operational planning.
• Demonstrated success leading transformation, operational improvement, technology implementation or organization-wide change.
• Proven ability to manage complex cross-functional projects and translate strategy into measurable results.
• Experience with budgeting, forecasting, performance measurement and data-informed decision-making.
• A bachelor’s degree in business administration, retail management, commerce, organizational leadership or a related field is considered an asset.
• Experience in thrift, charitable retail, social enterprise, faith-based or nonprofit environments is considered an asset.
• The ability to travel regularly to MCC BC Thrift shop locations.

Responsibilities

• Provide network-wide leadership, direction and accountability across MCC BC’s nine Thrift shops.
• Directly manage, coach and support Thrift Shop Managers.
• Set clear expectations for retail, financial, people and mission outcomes and hold leaders accountable for results.
• Build consistency and collaboration across the network while recognizing the needs of individual shops and communities.
• Maintain a visible presence in the shops and strong relationships with employees and volunteers.
• Lead transformation initiatives involving people, processes, technology, facilities, merchandising and customer experience.
• Evaluate existing operating models, workflows and systems and establish a clear roadmap for modernization and improvement.
• Assess and implement technologies related to point-of-sale, inventory, e-commerce, workforce management, analytics and customer engagement.
• Translate strategy into practical implementation plans, business cases, responsibilities, timelines and measurable outcomes.
• Lead cross-functional transformation projects from concept through implementation, adoption and evaluation.

Job description

Mennonite Central Committee BC is seeking an Associate Director, Retail Operations & Transformation to provide overall leadership across its nine Thrift shops in British Columbia. The role focuses on transforming operations, modernizing processes and driving financial and mission results while developing capable leaders and maintaining day-to-day shop operations.

The successful candidate will bring extensive retail leadership experience, a track record of change initiatives and the ability to