Senior Research Operations Specialist

Bank of Montreal; Toronto; On-site; CAD 74,000 - 139,000; Full time

Job summary

The Bank of Montreal is looking for a UX Research professional to enhance its customer solutions. The individual will work on defining and implementing UX strategies, conducting user research, and collaborating with various teams to create engaging digital experiences. Candidates should have extensive experience in user experience design, communication, and problem-solving skills.

Benefits

Health insurance

Tuition reimbursement

Life insurance

Retirement savings plans

Performance-based incentives

Discretionary bonuses

Qualifications

• Typically between 5 - 7 years of relevant experience.
• Deep knowledge and proficiency in user experience design.
• Experience with accessibility, responsive design, and usability evaluation.

Responsibilities

• Responsible for developing and executing ResearchOps strategy.
• Collaborate with cross-functional teams to improve UX outputs.
• Conduct user research, develop wireframes, and prototypes.

Skills

Communication skills

Collaboration skills

Problem solving skills

Data driven decision making

Education

Post-secondary degree in related field

Tools

Imaging Tools

Web Analytics

Job description

Application Deadline: 06/19/2025

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

In addition to the responsibilities below, the successful candidate will be responsible for helping to make the UX research team and their outputs more efficient, scalable, impactful and ethical. They will work closely with UX Research Leadership to develop and execute a formal ResearchOps strategy, focusing on key pillars: Knowledge Management & Democratization of Insights across BMO Digital, Governance, Recruitment, and Training.

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.

1. Works with cross-functional teams including engineering, product management and user research.
2. Chooses and implements the best design techniques and tests for usability.
3. Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.
4. Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.
5. Creates simple prototypes that convey the intent of initial ideas and thoughts.
6. Understands the user and business needs and transforms them into a digital experience.
7. Creates sitemaps and determines the information architecture, makes wireframes and prototypes.
8. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
9. Provides specialized consulting, analytical and technical support.
10. Exercises judgment to identify, diagnose, and solve problems within given rules.
11. Works independently and regularly handles non-routine situations.
12. Broader work or accountabilities may be assigned as needed.

Qualifications:

Foundational level of proficiency:

• User Interface Design.

Intermediate level of proficiency:

• Design Pattern/ (User Behavior).
• Imaging Tools.
• Web Analytics.
• Media Content and Graphic Designs.
• Emotional agility.
• Adaptability.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.

Advanced level of proficiency:

• Business Requirements Definition, Analysis and Mapping.
• Accessibility.
• Responsive design.
• Storytelling.
• Usability Evaluation.
• Design Thinking.
• Human Centricity aspects.
• User Experience Design.
• User Research.
• Customer Centricity.
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Salary: $74,800.00 - $138,600.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.