Senior Recovery Claims Adjuster - Property Claims

Aviva; Markham; Hybrid; CAD 72,000 - 90,000; Full time

Benefits offered by this job

Hybrid flexible work model

Base compensation with annual bonus

Retirement savings plan

Share plan

Health benefits

Personal wellness programs

Volunteer opportunities

Generous vacation with option to buy 5

Job summary

Aviva Canada is seeking a Senior Recovery Adjuster focused on property claims recoveries. You will investigate, evaluate, negotiate and settle recovery opportunities across personal and commercial lines, including subrogation and salvage.

The role supports a hybrid work model and emphasizes strong customer service. The ideal candidate has 2–5 years in subrogation recovery with property claims experience, excellent negotiation and communication skills, and the ability to work in cross-functional

Qualifications

• 1 year of Property Claims handling experience is mandatory.
• 2–5 years of Subrogation Recovery experience is essential.
• Strong oral and written communication skills.
• Ability to make timely decisions.
• Good negotiating and customer service skills.

Responsibilities

• Actively pursue recovery opportunities in the form of subrogation.
• Recognize, investigate, quantify and negotiate recovery potential.
• Control external expenses while delivering superior customer service to stakeholders.
• Maintain the recovery database and claims financial records.
• Maintain adequate reserves.
• Prompt expense payments and accurate closing of claims.
• Direct Counsel in recovery pursuits.
• Participate in litigation reviews, settlement conferences, mediations and other legal disposition programs.
• Attend mediation, pre-trials and court when required.

Skills

Property claims handling

Subrogation recovery

Negotiation

Communication

Team collaboration

Decision making

Organization

Tools

Guidewire

Xact Analyst

Litigation

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are currently recruiting for aSenior Recovery Adjuster with a focus on Property Claims recoveries.

The purpose of this role is to investigate, evaluate, negotiate and settle recovery opportunities for both personal and commercial, focusing on subrogation of property claims as well as subrogation on automobile claims and property salvage.

What you’ll do:

• Actively pursue recovery opportunities in the form of subrogation
• Recognize, investigate, quantify and negotiate recovery potential
• Responsible for controlling external expenses while ensuring delivery of superior Customer service to all stakeholders
• Maintain the recovery database and claims financial records through the process of recording claims
• Maintain adequate reserves
• Prompt expense payments, and accurate closing of claims.
• Direct Counsel in recovery pursuits
• Participate in litigation reviews, settlement conferences, mediations and other legal disposition programs
• Attend mediation, pre-trials and court when required

What you’ll bring:

• Minimum of 1 years’ experience in Property Claims handling is mandatory
• 2-5 years of experience in Subrogation Recovery is essential
• Good oral & written skills
• Ability to make timely decisions
• Good negotiating skills
• Ability to work in cross functional teams
• Great customer service skills
• Well organized
• Ability to Multi Task
• Good computer skills
• Basic building construction knowledge an asset
• Enrollment in CIP Classes an asset
• Experience/Skills Preferred: Guidewire, Xact Analyst, Litigation

What You’ll Get

• The salary band for this position ranges from $72,000 - $90,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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