Recovery Claims Adjuster

Aviva; Oakville; Hybrid; CAD 50,000 - 72,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Career development opportunities

Bonus eligibility

Job summary

Aviva Canada is seeking a Recovery Advisor focused on Property recoveries to investigate, evaluate, negotiate, and settle recovery opportunities for both personal and commercial claims, including subrogation of property and automobile claims and property salvage.

The role requires 1+ years in Property Claims handling, strong negotiation and cross-functional collaboration, plus the ability to manage reserves and complex litigations. Hybrid work model and competitive benefits are offered.

Qualifications

• 1+ years experience in Property Claims handling preferred.
• Good oral & written skills.
• Ability to make timely decisions.
• Good negotiating skills.
• Ability to work in cross functional teams.
• Great customer service skills.
• Well organised.
• Ability to Multi Task.
• Good computer skills.
• Basic building construction knowledge an asset.
• Enrollment in CIP Classes an asset.
• Experience/Skills Preferred: Guidewire, Xact Analyst, Litigation.

Responsibilities

• Actively pursue recovery opportunities in the form of subrogation.
• Recognize, investigate, quantify and negotiate recovery potential.
• Responsible for controlling external expenses while ensuring delivery of superior Customer service to all stakeholders.
• Maintain the recovery database and claims financial records through the process of recording claims.
• Maintain adequate reserves.
• Prompt expense payments, and accurate closing of claims.
• Direct Counsel in recovery pursuits.
• Participate in litigation reviews, settlement conferences, mediations and other legal disposition programs.
• Attend mediation, pre-trials and court when required.

Skills

Property Claims

Recovery/Subrogation

Negotiation

Customer service

Cross-functional teams

Tools

Guidewire

Xact Analyst

Litigation

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are currently recruiting for a Recovery Advisor with a focus on Property recoveries.

The purpose of this role is to investigate, evaluate, negotiate and settle recovery opportunities for both personal and commercial, focusing on subrogation of property claims as well as subrogation on automobile claims and property salvage.

What you’ll do:

• Actively pursue recovery opportunities in the form of subrogation

• Recognize, investigate, quantify and negotiate recovery potential

• Responsible for controlling external expenses while ensuring delivery of superior Customer service to all stakeholders

• Maintain the recovery database and claims financial records through the process of recording claims

• Maintain adequate reserves

• Prompt expense payments, and accurate closing of claims.

• Direct Counsel in recovery pursuits

• Participate in litigation reviews, settlement conferences, mediations and other legal disposition programs

• Attend mediation, pre-trials and court when required

What you’ll bring:

• 1+ years experience in Property Claims handling preferred

• Good oral & written skills

• Ability to make timely decisions

• Good negotiating skills

• Ability to work in cross functional teams

• Great customer service skills

• Well organised

• Ability to Multi Task

• Good computer skills

• Basic building construction knowledge an asset

• Enrollment in CIP Classes an asset

• Experience/Skills Preferred: Guidewire, Xact Analyst, Litigation

What You’ll Get

• The salary band for this position ranges from $50,000 - $72,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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