Field Adjuster - Commercial Property Claims

Aviva Canada; Toronto; Hybrid; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus eligibility

Retirement savings

Health benefits

Volunteer opportunities

Career development

Vacation package

Job summary

Aviva Canada is hiring Field Adjusters to join our Property Field Claims team. This home-based role covers the Greater Toronto Area, and you will conduct on-site or virtual inspections, investigate and negotiate commercial property claims, and ensure accurate payments to vendors and insureds.

The ideal candidate has 2+ years in commercial field adjusting, familiarity with Guidewire and MS Office, CIP/FCIP preferred, and a customer-focused mindset.

Qualifications

• 2+ years of field adjuster experience in commercial lines.
• Experience handling first-party commercial claims (building owner/tenant, BI, stock, cargo, etc.).
• CIP/FCIP preferred; willing to pursue CIP for licensing.
• Strong customer service orientation and communication skills.

Responsibilities

• Completes on-site and/or virtual inspections of commercial claims.
• Investigates and negotiates various Commercial Property Claims per procedures.
• Review facts, policy and reports to determine coverage and claim value.
• Provide guidance to customers and stakeholders throughout the process.
• Ensure data accuracy and timely payments to vendors and insureds.
• Review lease agreements to assess obligations and damages.
• Communicate effectively with third parties, lawyers, and brokers.

Skills

Field adjuster experience

Commercial claims

Customer service

Communication

MS Office

Guidewire

Valid driver’s license

Education

CIP or FCIP designation

Tools

Guidewire

Excel

Word

PowerPoint

Outlook

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are currently hiring Field Adjusters to join our Property Field Claims team. This role will be home based, and we are looking for adjusters in the Greater Toronto Area.

What You’ll Do

• Completes on site and/or virtual inspections of commercial claims
• Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.
• Reconcile and validate vendor estimates to ensure price and scope is appropriate
• Investigate by meeting with insureds, third parties, witnesses and lawyers in or order to obtain facts and information.
• Review facts, policy, technical reports, fire marshall reports, case law, and make decisions on coverage, value of the claim and negotiate/settle the claim accordingly
• Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders
• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
• Responsible for reviewing lease agreements to assess the insured’s contractual obligations and determine their interest in damages and repairs
• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc.
• Responsible for recognizing questionable claims, subrogation and risk opportunities.
• Correspond with third parties, lawyers, insureds, brokers, underwriting team and individuals or companies who have an interest in the claim settlement.

What You’ll Bring

• 2+ years experience as a Field adjuster handling Commercial lines claims
• Minimum of 1 Year experience handling first-party commercial claims including but limited to building owner/tenant, business income, stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries
• A customer focused mindset with a strong commitment to delivering timely, fair, and professional claims service.
• CIP or FCIP and other industry designations preferred. Must be willing to pursue CIP for provincial licensing.
• Ability to work in a fast-paced environment to support customer demand
• High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required
• Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire
• High level of prioritization and organization skills
• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
• You are hardworking and a self-motivated problem-solver
• Excellent oral and written communication skills.
• Assist and support during high volume catastrophes as needed (Evenings and Weekends)
• Strong background in Property Insurance
• Good PC skills and adaptable using new technology
• Valid drivers license

What You’ll Get

• The salary band for this position ranges from $80,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.