Senior Property Manager

GWL Realty Advisors; Toronto; On-site; CAD 80,000 - 131,000; Full time

Benefits offered by this job

3 weeks vacation

3 paid personal days

Bonus program

Health benefits

Education allowance

Mental health coverage

Team events

Job summary

GWL Realty Advisors is seeking a Senior Property Manager to provide strategic leadership and operational oversight for a premier Class A office portfolio, including the corporate head office. You will drive tenant experiences, asset performance, and capital and operating strategies in collaboration with executive stakeholders.

Reporting to the Director, Property Management, you will lead a high-performing team, manage budgets, and ensure governance, EH&S and ESG programs across the portfolio,

Qualifications

• 7+ years of progressive commercial office property management experience, including oversight of Class A office assets.
• Experience managing complex tenant relationships and executive-level stakeholders.
• Strong financial acumen with budgets, forecasting, reconciliations, and financial reporting.
• Proven success leading, developing, and retaining high-performing teams.
• Experience managing capital projects, tenant fit-outs, and building improvements.
• Thorough understanding of leasing, building operations, risk management, and regulatory compliance.
• Exceptional communication, presentation, negotiation, and relationship-management skills.

Responsibilities

• Lead, mentor, and develop a multi-disciplinary property management team, fostering a culture of accountability, collaboration, innovation, and service excellence.
• Establish clear performance expectations and support employee development through coaching, succession planning, and goal setting.
• Champion tenant service standards and operational best practices across the portfolio.
• Promote a customer-centric culture that consistently delivers best-in-class tenant experiences.
• Partner closely with internal stakeholders, including Leasing, Asset Management, Construction, Sustainability, Marketing, and Technical Services teams.
• Develop and oversee annual operating and capital budgets across the portfolio.
• Monitor financial performance and provide strategic analysis and recommendations regarding variances, operating efficiencies, and investment opportunities.
• Drive achievement of financial objectives while maintaining superior building operations and tenant satisfaction.
• Prepare monthly, quarterly, and annual reporting packages for ownership and senior leadership.
• Support asset repositioning initiatives, value-enhancement opportunities, and long-term capital planning strategies.
• Lead the planning and execution of capital projects, tenant improvements, building upgrades, and major repair initiatives from concept through completion.
• Oversee procurement processes, consultant engagement, contract administration, and project financial controls.
• Ensure compliance with corporate governance requirements, regulatory obligations, and EH&S standards.
• Champion sustainability initiatives and building certifications, including BOMA BEST, LEED, ENERGY STAR, and other ESG-related programs.
• Support community engagement, tenant events, and initiatives that enhance building culture and portfolio reputation.
• Serve as the primary relationship manager for key tenants, executive stakeholders, and ownership representatives.
• Foster strong tenant partnerships through proactive communication, responsiveness, and strategic problem solving.
• Provide leadership and direction to Building Operations teams across all facets of property operations.
• Conduct regular property inspections and ensure assets are maintained to the highest Class A office standards.
• Identify opportunities to improve operational efficiency, service delivery, and overall tenant satisfaction.

Skills

Leadership

Financial acumen

Stakeholder management

Communication skills

Team development

Education

Post-secondary education in Business, Real Estate, Property Management, or related

RPA/CPM or equivalent designation

Job description

GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

As Senior Property Manager, you will provide strategic leadership and operational oversight for a premier Class A office portfolio, including GWL Realty Advisors' corporate head office.

Reporting to the Director, Property Management, you will be responsible for delivering exceptional tenant experiences, maximizing asset performance, leading high-performing teams, and executing capital and operational strategies that support ownership objectives.

This role requires a collaborative and influential leader who can effectively engage with executive stakeholders, institutional ownership groups, and high-profile tenants while driving operational excellence across a complex commercial office portfolio

Responsibilities

Leadership & People Management

• Lead, mentor, and develop a multidisciplinary property management team, fostering a culture of accountability, collaboration, innovation, and service excellence.
• Establish clear performance expectations and support employee development through coaching, succession planning, and goal setting.
• Champion tenant service standards and operational best practices across the portfolio.
• Promote a customer-centric culture that consistently delivers best-in-class tenant experiences.
• Partner closely with internal stakeholders, including Leasing, Asset Management, Construction, Sustainability, Marketing, and Technical Services teams.

Financial Management & Asset Performance

• Develop and oversee annual operating and capital budgets across the portfolio.
• Monitor financial performance and provide strategic analysis and recommendations regarding variances, operating efficiencies, and investment opportunities.
• Drive achievement of financial objectives while maintaining superior building operations and tenant satisfaction.
• Prepare monthly, quarterly, and annual reporting packages for ownership and senior leadership.
• Support asset repositioning initiatives, value-enhancement opportunities, and long-term capital planning strategies.

Capital Projects, Sustainability & Governance

• Lead the planning and execution of capital projects, tenant improvements, building upgrades, and major repair initiatives from concept through completion.
• Oversee procurement processes, consultant engagement, contract administration, and project financial controls.
• Ensure compliance with corporate governance requirements, regulatory obligations, and Environmental Health & Safety (EH&S) standards.
• Champion sustainability initiatives and building certifications, including BOMA BEST, LEED, ENERGY STAR, and other ESG-related programs.
• Support community engagement, tenant events, and initiatives that enhance building culture and portfolio reputation.

Operations & Tenant Relations

• Serve as the primary relationship manager for key tenants, executive stakeholders, and ownership representatives.
• Foster strong tenant partnerships through proactive communication, responsiveness, and strategic problem solving.
• Provide leadership and direction to Building Operations teams across all facets of property operations.
• Conduct regular property inspections and ensure assets are maintained to the highest Class A office standards.
• Identify opportunities to improve operational efficiency, service delivery, and overall tenant satisfaction.

Qualifications

Required

• 7+ years of progressive commercial office property management experience, including oversight of Class A office assets.
• Demonstrated experience managing complex tenant relationships and executive-level stakeholders.
• Strong financial acumen with extensive experience managing operating budgets, capital budgets, forecasting, reconciliations, and financial reporting.
• Proven success leading, developing, and retaining high‑performing teams.
• Experience managing capital projects, tenant fit-outs, and major building improvement initiatives.
• Thorough understanding of commercial leasing, building operations, risk management, and regulatory compliance.
• Exceptional communication, presentation, negotiation, and relationship‑management skills.

Preferred

• Experience managing corporate head office or flagship properties.
• Demonstrated ability to influence cross‑functional teams and drive organizational initiatives.
• Strong understanding of ESG, sustainability, and building certification programs.
• Experience working with institutional investors, pension funds, or large ownership groups.
• Real Property Administrator (RPA), Certified Property Manager (CPM), or equivalent designation.
• Post‑secondary education in Business, Real Estate, Property Management, or a related discipline.
• The base salary for this position is between $80,400 - $131,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

What We Offer

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half‑day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.