Senior Property Manager

Colliers International (Quebec); Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Colliers International in Toronto is seeking a Senior Property Manager to oversee a large Class A portfolio and lead a dynamic team. The role focuses on operational excellence, tenant relations, and strategic property performance, with accountability for budgeting and financial reporting.

You will guide staff, coordinate with owners, tenants, and vendors, and drive capital projects to optimize returns while maintaining high service standards in a fast-paced environment.

Qualifications

• Minimum of 8-10 years of related property management experience with commercial properties (retail, office, industrial).
• Strong interpersonal skills and high professionalism with a passion for success.
• Experience with CAM reconciliations and solid budgeting background.
• Previous experience managing a team.
• Strong understanding of local market and competitive landscape.

Responsibilities

• Supervise portfolio personnel and resources to ensure properties are properly maintained and ownership objectives are met.
• Lead and manage staff, including hiring, training, coaching, and evaluating performance.
• Oversee on-site personnel and support construction management projects as needed.
• Prepare and submit monthly ownership reports with comments and corrective actions.
• Oversee rent collection, expenses, and adherence to lease terms.
• Develop long-range plans for rehabilitation and modernization and lead capital projects.

Skills

Property management

Team leadership

Budgeting

Client relations

Lease administration

Financial reporting

Job description

Accelerate your success at Colliers.

Why Colliers? As one of Canada's leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.

A career at Colliers gives you the opportunity to make an impact, advance your career, and collaborate with top-tier talent. Don't just take our word for it - we've been recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces with Most Trusted Executive Teams, among others.

***This position is for a Senior Property Manager based in downtown Toronto***

About this role

The Senior Property Manager is a seasoned leader with extensive experience overseeing a large Class A portfolio and managing both operational and financial activities. This role is responsible for the comprehensive management of a commercial portfolio, ensuring alignment with ownership goals and objectives. The Senior Property Manager fosters strong relationships with clients, tenants, and vendors while serving as a trusted advisor and delivering strategic solutions to optimize property performance.

Staff Management

• Supervise portfolio personnel and resources to ensure properties are properly maintained and ownership objectives are met.
• Responsible for leading and managing staff, including hiring, training, coaching, and evaluating performance.
• Supervise on-site personnel.
• Assist with the supervision of construction management projects, as required.

Client Relations/Client Reporting

• Maintain strong owner relationships and satisfaction through appropriate written, verbal, and visual communication.
• Maintain strong tenant relationships and satisfaction through appropriate written, verbal, and visual communication.
• Administer and ensure compliance with the terms of all tenant leases, including LLW, TI, LOC, and other applicable provisions.
• Develop and maintain tenant manuals.

Budgeting/Financial

• Responsible for annual budget preparation and tenant reconciliations for review and approval by senior management and ownership.
• Prepare monthly ownership reports, including comments for owners and recommended corrective actions, as necessary.
• Understand the portfolio's financial performance relative to ownership goals and objectives.
• Approve purchase orders, invoices, and rent-up schedules.
• Oversee the collection of rent, payment of expenses, and compliance with lease terms.
• Oversee and participate in the preparation of annual adjustments and reconciliations for the portfolio.
• Prepare and submit annual operating and capital budgets for owner approval, including applicable comments and assumptions.
• Approve payables and establish payment priorities when necessary.
• Monitor real estate taxes and assessed valuations to ensure appropriate levels of taxation.
• Control expense commitments and develop expenditure procedures to adhere to budget guidelines.

Maintenance

• Develop and maintain building procedures, utilizing building staff as appropriate.
• Conduct property inspections and ensure vacant spaces are properly maintained and monitored.
• Develop and maintain long-range plans for rehabilitation and modernization, while maintaining knowledge of competing properties.
• Prepare proposals and presentations for clients.
• Lead the start-up of new management assignments.

Strong client relationships are important to you. You enjoy playing a central role in customer care by bringing superior organizational skills, attention to detail, and a positive attitude to everything you do.

As a Senior Property Manager, you will be involved in all aspects of managing a commercial and retail portfolio on behalf of our client. Working collaboratively while overseeing a dynamic team, you are comfortable managing operational, financial, and administrative activities and building important relationships with our tenants, property owners, and vendors. You'll have the opportunity to share innovative ideas and continually add value.

You develop and maintain strong relationships with property owners, tenants, vendors, and contractors while effectively mentoring and managing your team. You effectively manage your day, anticipate challenges, and respond accordingly. You work collaboratively on capital projects and all aspects of property operations. You enjoy working in a fast-paced environment with minimal direction or supervision.

What you bring

• Minimum of 8-10 years of related property management experience with commercial properties, including retail, office, and industrial assets.
• Strong interpersonal skills, along with a high degree of professionalism and a passion for success.
• Experience with CAM reconciliations and a strong financial and budgeting background.
• Previous experience managing a team.
• Strong understanding of the local market and competitive landscape.
• Continued involvement with professional organizations such as BOMA, IREM, and ICSC.
• CPM, RPA, or CSM designation preferred.
• Excellent client relation