Senior Property Claims Adjuster

Intact FC; Calgary; Hybrid; CAD 81,000 - 99,000; Full time

Benefits offered by this job

Hybrid work model

Extra days off

Wellbeing benefits

Employee Share Purchase Plan

Share plan 12% of salary

Pension plan

Job summary

Intact invites you to join as a Property Senior Adjuster in Canada, handling personal property claims with empathy and precision. You’ll work with vendors, field adjusters and experts to manage complex claims end-to-end, applying policy wordings and ensuring fair settlements.

With 8+ years in property claims and a customer-focused mindset, you’ll thrive in a hybrid work environment that values flexibility, collaboration, and continual learning.

Qualifications

• 8+ years of property claims-handling experience, including major-loss residential files.
• Catastrophe experience is an asset.
• Adaptable and agile in a rapidly evolving business.
• A passion for customer service with strong written and verbal communication skills.
• Self-motivated and capable of working in a fast-paced environment.
• A forward-thinker who can foster new ideas.
• Superior organizational skills and results-driven.
• Demonstrated negotiation and conflict-management skills.
• Ability to learn and work effectively in a hybrid environment.

Responsibilities

• Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage on complex residential total losses or complex scope-and-repair claims.
• Develop an action plan to ensure all aspects of the claim are addressed.
• Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards.
• Ensure clear and concise information and direction are provided to vendors.
• Work with experts, including consultants, appraisers, engineers, and others, to help drive progress throughout the claim.
• Provide superior customer service to external and internal customers, and answer queries related to the claims process.
• Keep up-to-date on Intact’s insurance products, appraisal and investigation techniques, and service standards.
• Consideration will be given to the offering of a hybrid field adjuster role, or limited office attendance based on business needs for successful candidates located in British Columbia more than 2 hours away from an Intact office.

Skills

Property claims experience

Catastrophe experience

Customer service

Hybrid adaptability

Negotiation

Organizational skills

Job description

Intact invites you to join as a Property Senior Adjuster in Canada, handling personal property claims with empathy and precision. You’ll work with vendors, field adjusters and experts to manage complex claims end-to-end, applying policy wordings and ensuring fair settlements.

With 8+ years in property claims and a customer-focused mindset, you’ll thrive in a hybrid work environment that values flexibility, collaboration, and continual learning.