Senior Property Administrator – Accounts Receivable & Recoveries

NADG; Toronto; On-site; CAD 70,000 - 82,000; Full time

Job summary

NADG is seeking an experienced Senior Property Administrator – Accounts Receivable & Recoveries to support financial administration of our commercial real estate portfolio in the Greater Toronto Area. The role focuses on AR, tenant billing and recoveries, including payments, reconciliations and billing adjustments per lease terms.

The position is office-based five days a week, with cross-training to support Property Management operations across the GTA portfolio.

Qualifications

• 3–5 years of commercial real estate administration or related experience.
• Post-secondary education in accounting, finance, business administration, or real estate preferred.
• Experience with leases, billing or recoveries is strongly preferred.
• Knowledge of operating cost/CAM and realty tax recoveries is advantageous.

Responsibilities

• Process and apply tenant payments within Yardi; research unapplied payments.
• Review tenant ledgers, reconcile balances and document discrepancies.
• Assist with tenant billing setup, recurring charges and adjustments per leases.
• Support AR aging and recovery-related processes and reconcile statements.
• Provide administrative support to Property Management across the GTA portfolio.

Education

Accounting/Finance degree

Tools

Yardi Voyager

Microsoft Excel

Job description

NADG is a privately owned, vertically integrated real estate platform with over $6 billion of assets under management. NADG has been active in the acquisition and development / redevelopment of over 250 real estate projects comprising well over 35 million square feet across the United States and Canada.

NADG has sponsored over $2 billion of real estate private equity funds and investment vehicles. In addition to our funds, NADG continues to partner with and invest alongside some of North America’s leading institutional investors and currently manages over $2 billion of institutional investor capital.

NADG operates three differentiated real estate strategies: NADG Retail, NADG Residential and NADG Mixed-Use.

NADG has a team of over 215 professionals and an active presence in numerous markets across the United States and Canada.

Please visit our website http://www.nadg.com for more information.

Senior Property Administrator, Property Management & Revenue Support

This is is a 5 day per week in-office position.

JOB SUMMARY

We are seeking an experienced, detail-oriented and financially focused Senior Property Administrator – Accounts Receivable & Recoveries to support the financial administration of our commercial real estate portfolio.

The primary focus of this position will be supporting Accounts Receivable, Tenant Billing and Recoveries, including payment application, tenant account maintenance, billing setup, account reconciliation and recovery administration.

This is a multifunctional role that will also be cross-trained to support Property Management operations across the Greater Toronto Area, providing flexibility to work across functions based on business priorities, team coverage, workload and special projects.

This position is ideal for an experienced commercial real estate administrator with strong financial aptitude who wants to develop a broader understanding of the relationship between commercial leases, tenant billing, accounts receivable, recoveries and property operations.

RESPONSIBILITIES

Accounts Receivable, Billing & Recoveries

• Process and apply tenant payments accurately within Yardi, including researching unapplied, incorrectly applied or unidentified payments.
• Review tenant ledgers and account balances, investigate discrepancies and maintain accurate supporting documentation.
• Assist with tenant billing setup, recurring charges and approved account adjustments in accordance with lease requirements.
• Review leases, amendments and renewals to identify applicable billing and recovery requirements.
• Coordinate with Property Management, Leasing and Accounting to ensure tenant billing information is complete and accurate.
• Assist with additional rent, operating cost/CAM, realty tax, utility and other tenant billings.
• Support annual operating cost/CAM and realty tax recoveries and reconciliations.
• Review applicable lease provisions, including recovery caps, exclusions, administrative fees, gross-up provisions and allocation requirements.
• Assist with recovery pools, calculations, supporting schedules and tenant reconciliation statements.
• Research tenant billing questions and account discrepancies and coordinate resolution with Property Management and Accounting.
• Review AR aging and support Property Managers with tenant account information required for collection activities.
• Assist with month-end, year-end and other AR and recovery-related processes.
• Maintain accurate documentation and audit trails supporting tenant billings, payments, adjustments and recoveries.

As a multifunctional member of the team, this position will also provide administrative and operational support to the Property Management team across the GTA portfolio.

Responsibilities may include:

• Provide administrative support to Property Managers based on portfolio priorities, workload and team coverage.
• Assist with tenant correspondence, notices and general inquiries.
• Maintain accurate tenant, lease, vendor and property information within Yardi and other company systems.
• Assist with service contracts, purchase orders, vendor documentation and insurance requirements.
• Support tenant move-ins, move-outs, renewals and other tenant administration.
• Assist with monthly property reporting, rent rolls, budgets and forecasts.
• Coordinate with tenants, vendors and internal departments as required.
• Provide additional portfolio and administrative support as operational requirements arise.

Cross-Functional & Special Projects

• Participate in special projects and cross-functional initiatives across AR, Billing, Recoveries, Accounting and Property Management.
• Assist with tenant account reviews, reconciliations, billing validation, Yardi data updates, recovery reviews and process improvements.
• Adapt to changing priorities and provide support across functions while maintaining accuracy and meeting established deadlines.

QUALIFICATIONS

• 3–5 years of commercial real estate administration, accounts receivable, property accounting or related experience preferred.
• Post-secondary education in accounting, finance, business administration, real estate or a related discipline is preferred.
• Commercial real estate accounts receivable, tenant billing or recoveries experience is strongly preferred.
• Experience working with commercial leases and interpreting financial and recovery provisions.
• Yardi Voyager experience strongly preferred.
• Strong Microsoft Excel skills and comfort working with financial schedules and large datasets.
• Experience reviewing tenant ledgers, AR aging reports, rent rolls and property accounting reports.
• Knowledge of operating cost/CAM and realty tax recoveries is strongly preferred.
• Experience with retail, office or mixed-use commercial real estate is considered an asset.
• Previous Property Administration experience is considered a strong asset.
• Strong financial aptitude, analytical and reconciliation skills with exceptional attention to detail.
• Ability to investigate and resolve billing, payment and account discrepancies.
• Excellent organization and time management with the ability to manage recurring deadlines and competing priorities.
• Strong written and verbal communication skills with the ability to interact professionally with tenants and internal stakeholders.
• Ability to work independently while collaborating effectively across departments.
• Strong judgment regarding when issues should be investigated, corrected or escalated.
• Flexibility and willingness to work across AR, Billing, Recoveries and Property Management based on business needs.
• Proactive approach to learning, problem-solving and process improvement.

What Success Looks Like

The successful candidate will become a dependable and knowledgeable resource for Accounts Receivable, Tenant Billing and Recoveries, while developing the Property Management knowledge necessary to effectively support portfolio operations.

The objective is to develop a versatile team member who understands how commercial leases, property operations, tenant billing, cash application, accounts receivable and recoveries work together and can effectively research discrepancies, validate billing and recovery calculations and collaborate across Property Management and Accounting.

This position provides an opportunity to broaden commercial real estate expertise while gaining exposure to both centralized financial administration and property-level operations.

We are committed to fostering an inclusive and accessible workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodation is available throughout the recruitment and selection process for applicants with disabilities. If you require accommodation, please contact Human Resources.

Vacancy Status

This posting is for an existing vacancy.

Hiring Process / Use of Technology

This position uses AI in part of the applicant screening or selection process.

Pay and Benefits

The salary for this position is CA $70,000 -$ 82,000. This salary range may be inclusive of several career levels at NADG and will be narrowed during the interview process based on a number of factors, including the candidate’s experience and qualifications. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s experience, location, etc. and can be discussed in more detail during the interview process.