SENIOR PROJECT MANAGER TRANSFORMATION

Toronto Business Enterprise.; Toronto; On-site; CAD 113,000 - 156,000; Full time

Job summary

A leading city administration is seeking an experienced Senior Project Manager to oversee business transformation and change management initiatives. This full-time temporary role focuses on implementing new service delivery models while ensuring effective team collaboration and project quality. Ideal candidates should have extensive project management experience and a strong background in business transformation.

Qualifications

• Extensive project management experience for complex projects.
• Experience with business transformation and client journey mapping.
• PMP Certification considered an asset.

Responsibilities

• Develop project plans supporting service delivery model transformation.
• Manage projects and ensure high teamwork standards.
• Monitor progress and initiate corrective actions as necessary.

Skills

Project Management

Change Management

Communication

Team Leadership

Negotiation

Education

Post-secondary degree in relevant field

Job description

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• Division & Section : Policy, Planning, Finance & Admin, PPF&A Financial Management
• Work Location : City Hall, 100 Queen Street West
• Job Type & Duration : Full-Time, Temporary (24 months) Salary : $113,683 - $155,216
• Shift Information : Monday to Friday, 35 hours per week
• Affiliation : Non-Union
• Number of Positions Open : 1
• Posting Period : 23-May-2025 to 06-June-2025
• Job ID : 56518
• Job Category : Project Management
• Division & Section : Policy, Planning, Finance & Admin, PPF&A Financial Management
• Work Location : City Hall, 100 Queen Street West
• Job Type & Duration : Full-Time, Temporary (24 months) Salary : $113,683 - $155,216
• Shift Information : Monday to Friday, 35 hours per week
• Affiliation : Non-Union
• Number of Positions Open : 1
• Posting Period : 23-May-2025 to 06-June-2025

The City of Toronto's Policy, Planning, Finance & Administration (PPFA) Division is looking for an experienced, knowledgeable, and innovative Senior Project Manager Transformation to join their team.

In this role you will support the Manager, Business Transformation & Change Management in coordinating change management and financial business process transformation activities including supporting systems upgrades. You will be working closely with the systems development project team and with PPFA service areas, client divisions and other stakeholders including but not limited to other tasks and assigned projects as deemed necessary to ensure effective service delivery to our clients in Infrastructure Services (IS) and Development and Growth Service (DGS) areas.

Major Responsibilities

• Develop and implement detailed project plans to support the implementation of the new service delivery model transformation, applying strong project and change management principles.
• Manage assigned projects and staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Monitor progress of assigned tasks to reduce risks and initiate timely corrective action when required.
• Conduct research into leading corporate policies and practices, legislation and initiatives by other levels of government.
• Develop project statement, detailed work plans, project charter, governance structure, schedules, budget and staff resource plans.
• Develop and implement a Divisional Project Management Framework based on scope and size and complexity of projects.
• Ensure a common methodology is applied to all related projects including control procedures, change management and quality assurance measures.
• Supervise the day-to-day operation of any assigned project staff including the scheduling, performance, assigning and reviewing of work.
• Establish program goals and objectives, develop project control procedures and quality assurance measures and mechanisms for the project.
• Establish an effective and collaborative working relationship with the division's senior management team and management staff, staff from other City divisions and stakeholders. Collaborate and integrate efforts with other City wide projects and initiatives.
• Develop a divisional risk plan and mitigation.
• Provide advice and direction in business transformation, business analysis, process design, process improvement and data management including agile, customer-centric, and collaborative design approaches.
• Manage staff teams in the design, planning, organizing and implementation of the project. Resolve conflicts and mediates disagreements between project members.
• Provide leadership and direction to sub-projects related to implementation and options, project risks and issues, removal of roadblocks, etc.
• Liaise with relevant stakeholders regarding labour relations matters as required with implementation of project including issue resolution where appropriate.
• Oversee long-term staff accommodation plan to meet the business needs of the Division and alignment with other divisional reviews.
• Engage and consult with internal and / or external stakeholders, facilitating internal workgroup meetings to ensure opportunities for input.
• Participate in events hosted by partner divisions to bring awareness of the Division's transformation.
• Prepare and present project progress reports regularly to senior leaders, project director, clients and other stakeholders and staff.
• Assist in the preparation of necessary reports to Committee and Council.
• Develop and coordinates new Service Level Agreements, Project Charters and other Inter- Divisional Agreements with internal and external clients.

Key Qualifications

• Extensive project management experience managing project lifecycle from inception to completion for complex, large-scale projects.
• Extensive experience managing business transformation projects and client journey mapping.
• Post-secondary degree in discipline pertinent to the Divisional job function with extensive experience working in a large complex organization environment, or the approved equivalent combination of education and relevant management experience.
• Considerable experience leading change in a public or large private organization.
• Considerable experience building, leading, and providing work direction to high performing teams in a multi-disciplinary environment.
• Excellent communication skills, including presentation skills, negotiation, influencing and ability to secure buy-in on change initiatives.
• Ability to define program roadmaps to ensure alignment with corporate strategic objectives. Ability to develop and maintain productive working relationships with divisional staff, clients and stakeholders while exercising discretion and maintaining confidentiality.
• Ability to plan and prioritize activities to meet tight deadlines.
• Knowledge of financial planning and accounting processes is an asset.
• Project Management Professional (PMP) Certification considered an asset.
• Understanding of business transformation in a public sector is an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Government Administration

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