Senior Project Manager (TELCO)

twentysix; Vancouver; On-site; CAD 110,000 - 140,000; Full time

Job summary

twentysix is seeking a seasoned Program Manager to lead governance across telecom engagement, building program plans and RAIDD logs while aligning with client priorities. You will manage complex priorities with structured thinking and creative problem solving, applying agile and lean methods to ensure transparent reporting.

You will lead cross-functional delivery teams, coordinate with design, engineering, QA and product, surface risks early, and act as the primary client contact at all levels.

Qualifications

• 7–10+ years in project or program management, with at least 3 years in telco.
• Fluency in Spanish and English (written and verbal)
• Proven track record delivering digital telco projects, preferably in LATAM
• Experience with Jira/Confluence, Google Workspace, Notion, Smartsheet
• Experience with agile and lean delivery methodologies
• Proven track record managing programs involving digital transformation, business process optimization, or organizational change
• Excellent communication and facilitation skills — able to translate complexity for both technical and executive audiences
• Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments
• Ability to manage multiple workstreams and resources simultaneously without sacrificing quality
• Nice to Have: Telecommunications Engineering Degree
• Experience in consulting, agency, or professional services
• Professional certifications: PMP, PMI-ACP, Scrum Master, or SAFe

Responsibilities

• Develop, define, and lead oversight and governance mechanisms for various workstreams across the engagement
• Build and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client priorities
• Manage complex, competing priorities with structured thinking and a high degree of creativity
• Apply agile and lean methodologies to ensure successful management and transparent reporting of initiatives
• Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plans
• Drive priorities and task assignments aligned with overall program objectives
• Navigate teams through technical and organizational challenges, applying proven PM principles
• Act as a primary delivery contact for client stakeholders at all levels, including senior executives
• Partner with client account managers to understand business needs and translate them into actionable delivery plans
• Proactively surface risks, dependencies, and blockers before they impact delivery
• Ensure client expectations are consistently met and exceeded throughout the engagement
• Establish and maintain project management processes across all workstreams
• Develop resolution plans when delivery challenges arise, escalating appropriately and swiftly
• Ensure deliverables meet scope, quality, and timeline expectations before handoff or release

Skills

Bilingual: Spanish & English

Stakeholder management

Communication & facilitation

Project leadership

Agile/Lean delivery

Tools

Jira

Confluence

Google Workspace

Notion

Smartsheet

Job description

RESPONSIBILITIES:

Program Leadership & Governance

Develop, define, and lead oversight and governance mechanisms for various workstreams across the engagement

Build and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client priorities

Manage complex, competing priorities with structured thinking and a high degree of creativity

Apply agile and lean methodologies to ensure successful management and transparent reporting of initiatives**

Team Management & Execution**

Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plans

Drive priorities and task assignments aligned with overall program objectives

Navigate teams through technical and organizational challenges, applying proven PM principles**

Client & Stakeholder Management**

Act as a primary delivery contact for client stakeholders at all levels, including senior executives

Partner with client account managers to understand business needs and translate them into actionable delivery plans

Proactively surface risks, dependencies, and blockers before they impact delivery

Ensure client expectations are consistently met and exceeded throughout the engagement

Process & Quality Assurance

Establish and maintain project management processes across all workstreams

Develop resolution plans when delivery challenges arise, escalating appropriately and swiftly

Ensure deliverables meet scope, quality, and timeline expectations before handoff or release**

TELCO INDUSTRY EXPERIENCE (REQUIRED)**

You have delivered digital projects within the telecommunications sector. Experience with mass-market prepaid operators or MVNOs is strongly preferred. You have hands-on familiarity across several of the following:

Self-service in remote channels : IVR, WhatsApp and conversational assistants.

Self-service in owned channels : mobile app and authenticated web (My Account).

Sales and awareness products: public website, acquisition and conversion journeys.

Complementary products : device sales/e-commerce, captive portal.

Internal tools for operations teams: back-office, agent-facing and support tooling.

REQUIREMENTS:

7–10+ years of experience in project or program management, with at least 3 years in the telco industry

Full professional fluency in Spanish and English (written and verbal) — required

Proven track record delivering digital projects in the telco sector, ideally in Mexico or LATAM

Strong command of project management tools: Jira/Confluence, Google Workspace, Notion, Smartsheet

Demonstrated experience with agile and lean delivery methodologies

Proven track record managing programs involving digital transformation, business process optimization, or organizational change

Excellent communication and facilitation skills — able to translate complexity for both technical and executive audiences

Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments

Ability to manage multiple workstreams and resources simultaneously without sacrificing quality

**Nice to Have**

Telecommunications Engineering Degree

Experience in consulting, agency, or professional services

Professional certifications: PMP, PMI-ACP, Scrum Master, or SAFe