Senior Project Manager

Domaine; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative agency seeks a Senior Product Manager to lead complex ecommerce projects and mentor a dynamic team. This role is pivotal in overseeing project execution, enhancing client relations, and driving internal improvements. The ideal candidate will possess deep expertise in the Shopify ecosystem and a passion for eCommerce. As part of a forward-thinking company, you'll have the opportunity to shape the future of commerce, manage high-stakes projects, and foster a culture of excellence and continuous improvement. If you thrive in a fast-paced environment and are ready to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Extensive experience in product management within ecommerce.
• Strong understanding of Shopify and project management tools.

Responsibilities

• Manage complex projects from inception to completion, ensuring timely delivery.
• Maintain strong client relationships and identify opportunities for expansion.
• Mentor team members and contribute to internal process improvements.

Skills

Ecommerce Expertise

Project Management

Client Relations

Analytical Skills

Leadership

Communication Skills

Education

Bachelor's degree in a relevant field

Tools

Shopify

Jira

Confluence

Productive

Smartsheet

Notion

Job description

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

Domaine is looking for a motivated team member that has a passion for eCommerce who wants to grow with our agency to develop into an industry leader in the space. The Senior Product Manager is a key leader within the product management team, responsible for overseeing complex projects, mentoring team members, and supporting strategic department initiatives. This role requires deep expertise in ecommerce, particularly within the Shopify ecosystem, and the ability to independently manage high-stakes projects while maintaining strong client relationships. The Senior Product Manager is also expected to contribute to internal process improvements, develop functional specifications, and ensure that project teams operate efficiently and effectively.

TRAITS

• Strategic thinker with a visionary approach, able to see the bigger picture while managing the details.
• Confident and assertive in decision-making, with the ability to lead high-stakes projects and guide teams through complex challenges.
• Resilient and calm under pressure, capable of managing multiple priorities and tight deadlines without compromising quality.
• Inspirational mentor and leader, fostering a culture of continuous improvement and excellence within the team.
• Highly analytical with a data-driven mindset, using insights to inform decisions and optimize project outcomes.

RESPONSIBILITIES

• Independently manage and lead multiple complex projects from inception to completion, ensuring that they are delivered on time, within scope, and within budget.
• Maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization.
• Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope.
• Expertly manage project dependencies, critical paths, and workback plans, ensuring that risks are identified, documented, and mitigated.

Client Relations:

• Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships.
• Identify and lead opportunities to expand client relationships, resulting in additional billable work.
• Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.

Mentorship and Team Development:

• Mentor and guide other product managers, providing expertise in project management best practices, tool utilization, and risk management.
• Lead project retrospectives, identifying opportunities for improvement and suggesting process changes to enhance team performance.
• Actively contribute to the creation of internal templates, documentation, and processes to streamline project management practices.

Technical Expertise:

• Demonstrate expert knowledge of Shopify, including content management, data migrations, and integrations with systems like PIM and ERP.
• Utilize and coach others on Atlassian tools (Jira, Confluence), time planning tools (Productive), and other common project management software (Gdrive, Smartsheet, Front, Notion).
• Stay current with industry trends and best practices, applying this knowledge to improve project outcomes and client satisfaction.

QUALIFICATIONS

• Bachelor’s degree in a relevant field or equivalent experience.
• Extensive experience in product management, particularly in ecommerce or digital product environments.
• Expert understanding of Shopify, including admin management, data migrations, and integrations.
• Exceptional written and verbal communication skills, with the ability to manage challenging client interactions independently.
• Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight.
• Receptive to feedback and committed to continuous improvement, both personally and within the team.
• Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction.

CREDENTIALS & EXPERIENCE

• Experience working with JIRA/Confluence or other tickets management systems.
• 2-3 years of experience working in eCommerce.
• Strong organizational and problem-solving skills.
• Proficient in writing software documentation.
• Strong understanding of the lifecycle and methodologies of software development.
• Ability to work well in a team environment.
• Ability to clearly articulate complicated systems to other team members and generate buy-in.
• Manages own work on a weekly basis.
• Consistently delivers high-quality material on time.
• Demonstrates above-average productivity.