Sr. Services Project Manager

Dayforce; Canada; Remote; CAD 83,000 - 150,000; Full time

Job summary

A leading global human capital management company seeks a Senior Services Project Manager to oversee multi-faceted HCM implementations. The role involves managing deliverables, timelines, and budgets while ensuring high customer satisfaction in a remote work environment.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Recognition through competitive pay and benefits

Volunteer days

Qualifications

• 2+ years in a SaaS environment in Human Capital Management (HCM).
• 5-10 years managing HCM SaaS implementations.

Responsibilities

• Manage customer engagements to implement Dayforce HCM solutions.
• Drive delivery of services according to scope, timeline, and budget.

Skills

Project Management

Change Management

Business Process Mapping

Education

Bachelor’s degree

Tools

MS Office Suite

Smartsheet

SalesForce.com

SAP

Oracle HR/Payroll

PeopleSoft

Workday

UKG

Kronos

Workbrain

Job description

Join to apply for the Sr. Services Project Manager role at Dayforce

Join to apply for the Sr. Services Project Manager role at Dayforce

This range is provided by Dayforce. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$83,500.00/yr - CA$149,300.00/yr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada and the United States

About The Opportunity

The Services Group provides dedicated and continuous remote yet hands-on, solution oversight to guide clients through the technical aspects of Dayforce implementation. Our team helps clients achieve a positive go-live experience by monitoring the project and aligning it with everyone’s primary goal – using Dayforce effectively and near-effortlessly from day one. Comprised of consultants working independently on client projects around the world, our Services group is connected by a sense of camaraderie, we are grounded in a sense of belonging and an amazing remote-work culture.

As we undergo an exciting growth period, we are looking for experienced Senior Project Managers who can oversee multi-faceted, multi-location implementation projects; people who are solution-oriented, proactive, change management experts.

You will make a profound contribution to the work we do with clients, working in close collaboration with internal and external teams to manage deliverables, executive level communications, timelines, and budgets. You will oversee and manage multiple projects for enterprise clients with more than 6,000 employees.



What You’ll Get To Do

• Manage customer specific engagements to implement Dayforce HCM solutions
• Drive the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction
• Manage multiple concurrent projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery
• Build a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success
• Deliver Organizational Readiness consulting in support of Dayforce's Organizational Readiness toolkit
• You will apply Dayforce’s methodology to manage multiple concurrent projects ensuring quality, on-time, and on-budget implementation. You will act as the project governance checkpoint between the Dayforce and Customer Sponsors, ensuring leadership on both sides know what actions they need to take, obtaining sign-off on key decisions to keep things moving forward
• You will maintain open lines of communication, availability, and approachability with your customers, securing high satisfaction by delivering projects on time and on-budget. You will influence and motivate the customer project sponsors, having the tough conversations around responsibilities, ownership, and delivery deadlines, verifying and securing buy-in and commitment to accountabilities
• You will coach, mentor, and motivate the team, fostering a collaborative remote and onsite environment across Dayforce and customer team members. You will actively support the growth of your direct reports, conducting formal and informal one-to-ones, performance reviews, setting individual objectives, and assisting with career development.
• You will enhance your skills and knowledge, as well as that of your team and your customers, contributing to the enhancement of Dayforce implementation methodology and PMO, providing feedback on tools and templates, and implementing best practices based on experience, insights, and new learnings
  
  

Skills And Experience We Value

• You have 2+ years of experience in a SaaS environment in Human Capital Management (HCM)You have a Bachelor’s degree
• You have 5-10 years of experience in Services Project Management specifically managing HCM SaaS implementations
• You are proficient with the MS Office Suite and Smartsheet
• You have worked with one or more of the following applications: Dayforce, SalesForce.com, an ERP such as SAP, Oracle HR/Payroll, PeopleSoft, JD Edwards; and an HRIS such as Workday, UKG, Kronos, Workbrain, etc
• You have expertise in:
• Managing multiple matrixed projects, ideally software implementations in a SaaS / Cloud computing environment
• Business process mapping
• Change management
• Consulting with c-level executives and upper management to communicate implementation project issues, solutions, and work arounds
  
  

What Would Make You Really Stand Out

• You know how to work closely with customers to understand the problems they are trying to solve
• You use different tools to make connections and nurture open communication
• You can gain trust, influence decisions, and teams, and work with internal and external contributors and stakeholders at any level
• You can quickly come up to speed on your customers' business practices and industry to host teaching sessions that empower users to understand and engage with the system
• You want to make a strategic, measurable impact on the success of customer projects, the growth of teams, and the global scaling of an exciting HCM organization focused on making work life better for all
• You have a PMP/PMI certification
  
  

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

About The Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Software Development

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