Senior Program Manager (Patient Support Programs)

BioScript Logistics Inc.; Montreal (administrative region); Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Growth Opportunities

Vibrant Culture

Attractive Compensation

Location Mix

Job summary

BioScript Solutions seeks a Senior Program Manager to lead patient support programs and inspire a team of program managers. You will oversee delivery of patient care, ensure quality and partner satisfaction, and build strong relationships with internal and external stakeholders.

You will develop cross-functional networks, manage timelines, and contribute to change initiatives while upholding regulatory and safety standards in a fast-growing healthcare environment.

Qualifications

• Experience building and leading cross-functional teams with both internal and external stakeholders.
• Minimum of 3 years experience in partner relationship and account management.
• Minimum of 2 years experience leading teams and coaching direct reports.
• Minimum of 2 years experience leading patient support programs or other BPO delivery teams, preferably in healthcare.
• Extensive experience/knowledge of Oncology PSP operations and reimbursement is a strong asset.
• Significant experience in project and change management with ability to manage timelines for objectives.
• Demonstrated solutions, results, and people-oriented leadership.
• Excellent written and verbal communication with strong presentation skills.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint).
• Good understanding of multi-channel contact centre operations; knowledge of pharmacovigilance and budgeting helpful.
• Familiarity with electronic data management systems; bilingual English/French is an asset.
• PM designation/certificate is a strong asset.

Responsibilities

• Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios.
• Ensure delivery of programs to meet KPIs and metrics.
• Ensure operations comply with regulatory, partner and quality guidelines.
• Coach and develop direct reports.
• Maintain strong team engagement across managed programs.
• Co-create solutions with partners and cross-functional units to enhance patient journey.
• Support partners’ success: resolve client issues, review change requests, and lead business reviews.
• Provide support in RFPs, contract negotiations and program launches.
• Stay updated on industry trends.
• Support Director in special projects including planning, resource allocation, and financial reviews.
• Report patient safety information per adverse event reporting requirements and product quality complaints.
• Review invoice accuracy.

Skills

Cross-functional teamwork

Leadership of program teams

Communication skills

Project management

Budgeting & financial awareness

Multi-channel contact centre ops

Education

University business/healthcare degree

Job description

Empowering lives, healing hearts, embracing future.

Are you ready to make a lasting impact in specialty care? We’re seeking a dedicated and dynamic Senior Program Manager to join our Patient Support Programs at BioScript Solutions, where we put our patients first!

What we offer (and why you’ll love it here!)

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Our People Say It Best: https://www.youtube.com/watch?v=gySeQnPY7Tg
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.
• What & Where: Toronto, ON / Montreal, QC / Moncton, NB / Calgary, AB
• Closing Date: June 2, 2026

Why BioScript Solutions?

At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Reporting to the Director of Patient Programs, the Senior Program Manager will be responsible for inspiring and leading a team of Program Managers in developing and executing patient support programs. The role will include direct oversight of a team of Program Managers and accountability for the delivery of patient care, operational quality, and partner satisfaction for those patient support programs. The role will require you to develop and maintain strong working relationships with partners and stakeholders. It will also require you to create collaborative networks internally and work cross-functionally with all organizational departments.

How You Will Make An Impact

• Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios.
• Ensure delivery of programs to deliver targeted KPIs and metrics.
• Ensure operations are delivered in compliance with regulatory, partner and quality guidelines.
• Coach, and develop direct reports.
• Ensure strong team engagement across managed programs.
• Co-create solutions with partners, program managers and cross-functional units to enhance the patient journey.
• Support our partners’ success: Support the resolution of client issues and concerns; Review and recommend action on change requests; Lead regular business reviews with our partners.
• Provide support in RFPs, contract negotiations and program launches.
• Maintain and apply up-to-date knowledge on industry trends.
• Support the Director of Patient Programs in special projects / initiatives which may include planning, resource allocation, financial reviews and implementation of change.
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements.
• Review of accuracy of all invoices.

What You’ll Bring To Our Team

• Experience building and leading strong collaborative, cross functional teams with both internal and external stakeholders;
• University business / healthcare degree, or equivalent combination of experience and education;
• Minimum of 3 years experience in partner relationship and account management;
• Minimum of 2 years experience leading teams and coaching direct reports;
• A minimum of 2 years experience leading patient support programs or other business process outsourcing delivery teams, preferably in a health care setting;
• Extensive experience and knowledge of Oncology PSP operations and reimbursement is a strong asset;
• Significant experience in project management and change management, with a demonstrated ability to effectively manage timelines to ensure delivery of project objectives;
• Demonstrated solutions, results, and people-oriented leader;
• Ability to communicate effectively both orally and in writing, as well as strong presentation skills;
• Excellent Microsoft Office Suite skills (Word, Excel, PowerPoint);
• Excellent critical thinking skills and demonstrated ability to prioritize multiple projects/tasks;
• Good understanding of multi-channel contact centre operations, preferably on a distributed basis;
• General understanding of pharmacovigilance requirements;
• Strong understanding of financial statements and budgeting;
• Familiarity with electronic data management systems;
• Bilingual proficiency in written and verbal English and French is an asset;
• Project management designation / certificate is a strong asset.

Compensation

At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer.Not a people‑centric organization, we’re committed to fostering a welcoming culture free of discrimination, and providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day‑to‑day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process.