Process Improvement Specialist

BioScript Solutions; Oakville; On-site; CAD 90,000 - 120,000; Full time

Job summary

BioScript Solutions is seeking a Process Improvement Specialist to lead process mapping, modelling, analysis, and implementation across its growing national network of pharmacies, clinics and patient support programs. You will drive performance monitoring and collaborate with diverse teams to deliver value.

Ideal candidates have 7+ years in change and process improvement, a science/engineering degree, and BPMN 2.0 expertise. Pharmacy operations knowledge is a plus.

Qualifications

• 7+ years of experience planning, implementing and managing change for process improvement projects.
• Bachelor’s degree in science or engineering related field or equivalent experience.
• Training/certification in BPMN 2.0 or other modelling languages is preferred.
• Knowledge of pharmacy and infusion clinic operations and drug wholesale is an asset.
• Familiarity with process management disciplines such as Lean Six Sigma is preferred.

Responsibilities

• Lead process mapping, modelling, analysis, and design to drive performance improvements across operations.
• Prepare, facilitate and present findings and recommendations to multiple business units and levels of management.
• Plan, execute, and monitor process improvement projects with timely delivery and risk/change management.
• Identify process improvement opportunities through monitoring performance data.
• Collaborate with core business and enablement teams across the organization.
• Adhere to patient safety information and product quality reporting requirements.

Skills

Process improvement

Change management

Project management

Stakeholder communication

Education

Bachelor's degree in science/engineering or related field

Tools

BPMN 2.0

Job description

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

Your future starts here

The Process Improvement Specialist will play a key role in the ongoing process improvement initiatives of BioScript Solutions. This individual will be involved in process mapping and modelling, analysis, design, implementation and performance monitoring.

Improvement projects could range from helping to plan and implement day-to-day corrective actions, to large-scale transformation projects. This individual will also be responsible for the development and maintenance of process models for our multiple businesses.

How you will make an impact

• Complete process mapping, modelling, analysis, and design to ensure optimal performance and continuous improvements across operations;
• Prepare, facilitate and present findings and recommendations to multiple business units and multiple levels of management in person and virtually;
• Plan, execute, and monitor process improvement projects, ensuring timely delivery, management of risks and change, and adherence to standards;
• Support the identification of process improvement initiatives through monitoring process performance data;
• Extensive collaboration with all core business and enablement teams throughout the organization;
• Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
• Other duties as required.

What you’ll bring to our team

• A minimum of 7+ years' experience planning, implementing and managing change for process improvement projects;
• Bachelor’s degree, or equivalent combination of education and experience in a science or engineering related field'
• Training and/or certification in one or more process management disciplines and/or methodologies such as Business Process Management, Lean Six Sigma, or others, is preferred;
• Training and/or certification in root cause analysis, project management and change management are considered strong assets;
• Knowledge and experience working with BPMN 2.0 or other modelling languages;
• Knowledge of pharmacy and/or infusion clinic, patient support program and drug wholesale operations is an asset.
• Knowledge of provincial college of pharmacy and Health Canada regulations applicable to the pharmaceutical supply chain is an asset.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

Job Status: Full Time, Permanent

Job Location: Moncton, NB or Oakville, ON

Application Deadline: November 17th, 2025

Our commitment to our team, our patients, and our community

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at [e-mail].