Senior Program Manager, Fraud Intelligence Solution

RBC Insurance; Mississauga; On-site; CAD 105,000 - 155,000; Full time

Benefits offered by this job

Flexible benefits

Work-life balance

Career development

Retirement savings

Job summary

RBC Insurance in Mississauga, Canada, is seeking a Senior Program Manager for Fraud Intelligence Solutions. You will own the plan, operating rhythm, and outcomes—production detection used by investigators and governed to regulatory standards.

This is a data/AI fluent role within a regulated financial institution, not a generic PM post. You will lead multiple delivery teams, drive production deployments, manage complex roadmaps, and challenge architecture choices while collaborating with business

Qualifications

• Deep working knowledge of cloud data platforms, data engineering pipelines, and ML scoring systems.
• 8+ years in data platform, ML, or AI product delivery, including 4+ years leading multi-team delivery.
• Experience in regulated financial institutions with architecture governance and model risk management.

Responsibilities

• Lead delivery across several teams with dated plans, checkpoints, and quarterly targets.
• Ship into production with detection in use by investigators and regulatory compliance met.
• Navigate complex dependencies, coordinate roadmaps, and manage escalations.
• Arbitrate scope and quality, balancing technical complexity with business value.
• Review architecture and scoring designs, prototype with AI tools, and challenge decisions.
• Partner with claims and investigators to translate domain expertise into requirements.
• Communicate status, risks, and decisions to senior executives in business terms.

Skills

Cloud data platforms

Data pipelines

ML scoring

SQL

Python

Architecture governance

Stakeholder management

Regulatory compliance

Reviewing code

Education

8+ years in data platform/ML/AI product delivery

4+ years leading multi-team delivery (10+ people)

Tools

Snowflake

dbt

Graph data platforms

Document AI

Job description

What is the opportunity?

RBC Insurance is deploying modern, AI- and data-driven fraud detection across its insurance business, integrating enterprise RBC fraud capabilities with insurance-specific detection and investigation built in-house on our cloud data platform.

Job Description

RBC Insurance is deploying modern, AI- and data-driven fraud detection across its insurance business, integrating enterprise RBC fraud capabilities with insurance-specific detection and investigation built in-house on our cloud data platform.

We're hiring a Senior Program Manager, Fraud Intelligence Solution. You'll own the plan, the operating rhythm, and the outcomes: detection running in production, used daily by investigators, governed to regulatory standards, improving quarter over quarter.

This is a technical delivery role. The right candidate has built data and AI capabilities, data platforms, ML scoring pipelines, model deployment, inside a regulated financial institution, and can review code, prototype with AI tools, and challenge architecture and modeling decisions credibly. Fraud is the application domain, not the required expertise. This is not a general program management role: data and AI fluency is a gate, not a nice-to-have.

What will you do?

• Lead delivery. Run several delivery teams and a program function. Dated plans, firm checkpoints, quarterly quality targets. Raise alerts and replan when dates slip.
• Ship into production. Detection running, investigators using it daily, regulatory requirements met. Build the data foundation for sophisticated detection over time.
• Navigate complexity. Drive approvals ahead of the critical path, manage enterprise-partner dependencies, coordinate roadmaps, handle escalations.
• Make trade-offs. Arbitrate scope and quality, balancing technical complexity against business value. The program builds on existing platforms, judge when to reuse, when to buy, when building is justified.
• Stay technical. Review architecture and scoring designs, read code, prototype with gen AI, challenge modeling and platform decisions.
• Partner with the business. Work with claims specialists and investigators, translate their expertise into requirements, prioritize what gets built.
• Communicate upward. Represent status, risks, and decisions to senior executives in business terms.

What will you need to succeed?

Must have

• Deep working knowledge of cloud data platforms, data engineering pipelines, and ML scoring systems (feature pipelines, supervised models, deployment and monitoring). You can evaluate a scoring architecture and challenge modeling trade-offs. Hands-on SQL/Python within the last 5 years, or equivalent technical depth demonstrable in review.
• 8+ years in data platform, ML, or AI product delivery (not general program management), including 4+ years leading multi-team delivery (10+ people).
• Demonstrated delivery in a regulated financial institution. You've personally navigated architecture governance, model risk management, and security review, and can speak concretely about planning around them.
• Experience with mixed-mode delivery: hard-milestone workstreams alongside iterative capability development, in an organization that is not natively agile.
• Organizational acumen with strong central functions (data science, architecture, risk). You influence without deferring on substance or escalating every disagreement.
• Experience managing dependencies on platform teams or external partners whose roadmap you do not control.

Nice to have

• Snowflake, dbt, graph data platforms, or document AI.
• OSFI Guideline E-23 or equivalent model risk frameworks (SR 11-7, ECB TRIM).
• Standing up or scaling an investigation or operations function alongside a technology build.
• Insurance domain knowledge, or fraud/financial crime/investigation experience in any financial services context.

What’s in it for you?

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• RBCI software tools to boost your productivity and grow your business

Job Skills

API Development, API Development, Architectural Modeling, Backlog Management, Business Case Design, Business Technology Consulting, Change Management, Communication, Customer Service, Customer Success, Data Architecture Development, Data Warehousing (DW), Decision Making, Effectiveness Measurement, Experience Design, Group Problem Solving, Information Technology Consulting, Leadership, Product Development Lifecycle, Product Development Methodology, Product Roadmapping, Product Services, RESTful APIs, Results-Oriented, Teamwork {+ 1 more}

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-18

Application Deadline: 2026-10-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$105,000.00 - $155,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of the job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.