Senior Program Manager, Fraud Intelligence Solution

rbc; Mississauga; On-site; CAD 140,000 - 200,000; Full time

Benefits offered by this job

Total Rewards program

Flexible work/life balance

Career development programs

Competitive pay

Job summary

RBC Insurance is deploying AI-driven fraud detection across its insurance business. We seek a Senior Program Manager for Fraud Intelligence Solution to own the plan, operating rhythm, and outcomes, with production detection used by investigators and governed to regulatory standards.

This is a technical delivery role requiring data and AI fluency, hands-on SQL/Python, and experience navigating architecture governance in a regulated financial institution.

Qualifications

• Deep experience with cloud data platforms and ML systems.
• 8+ years in data/AI product delivery, 4+ leading multi-team delivery.
• Experience delivering in a regulated financial institution with governance and risk management.

Responsibilities

• Lead delivery across multiple teams with dated plans and checkpoints.
• Ship detection into production to support investigators and meet regulatory requirements.
• Navigate dependencies and coordinate roadmaps with enterprise partners.
• Arbitrate scope and balance technical complexity with business value.
• Review architecture and scoring designs; prototype with AI tools.
• Partner with claims specialists to translate requirements into built features.
• Communicate status, risks, and decisions to senior executives.

Skills

Cloud data platforms

ML scoring pipelines

SQL / Python

Delivery leadership

Regulated financial experience

Cross-team coordination

Tools

Snowflake

dbt

Graph data platforms

Document AI

Job description

What is the opportunity?

RBC Insurance is deploying modern, AI- and data-driven fraud detection across its insurance business, integrating enterprise RBC fraud capabilities with insurance-specific detection and investigation built in-house on our cloud data platform.

We're hiring a Senior Program Manager, Fraud Intelligence Solution. You'll own the plan, the operating rhythm, and the outcomes: detection running in production, used daily by investigators, governed to regulatory standards, improving quarter over quarter.

This is a technical delivery role. The right candidate has built data and AI capabilities, data platforms, ML scoring pipelines, model deployment, inside a regulated financial institution, and can review code, prototype with AI tools, and challenge architecture and modeling decisions credibly. Fraud is the application domain, not the required expertise. This is not a general program management role: data and AI fluency is a gate, not a nice-to-have.

What will you do?

• Lead delivery. Run several delivery teams and a program function. Dated plans, firm checkpoints, quarterly quality targets. Raise alerts and replan when dates slip.
• Ship into production. Detection running, investigators using it daily, regulatory requirements met. Build the data foundation for sophisticated detection over time.
• Navigate complexity. Drive approvals ahead of the critical path, manage enterprise-partner dependencies, coordinate roadmaps, handle escalations.
• Make trade-offs. Arbitrate scope and quality, balancing technical complexity against business value. The program builds on existing platforms, judge when to reuse, when to buy, when building is justified.
• Stay technical. Review architecture and scoring designs, read code, prototype with gen AI, challenge modeling and platform decisions.
• Partner with the business. Work with claims specialists and investigators, translate their expertise into requirements, prioritize what gets built.
• Communicate upward. Represent status, risks, and decisions to senior executives in business terms.

What will you need to succeed?

Must have

• Deep working knowledge of cloud data platforms, data engineering pipelines, and ML scoring systems (feature pipelines, supervised models, deployment and monitoring). You can evaluate a scoring architecture and challenge modeling trade-offs. Hands-on SQL/Python within the last 5 years, or equivalent technical depth demonstrable in review.
• 8+ years in data platform, ML, or AI product delivery (not general program management), including 4+ years leading multi-team delivery (10+ people).
• Demonstrated delivery in a regulated financial institution. You've personally navigated architecture governance, model risk management, and security review, and can speak concretely about planning around them.
• Experience with mixed-mode delivery: hard-milestone workstreams alongside iterative capability development, in an organization that is not natively agile.
• Organizational acumen with strong central functions (data science, architecture, risk). You influence without deferring on substance or escalating every disagreement.
• Experience managing dependencies on platform teams or external partners whose roadmap you do not control.

Nice to have

• Snowflake, dbt, graph data platforms, or document AI.
• OSFI Guideline E-23 or equivalent model risk frameworks (SR 11-7, ECB TRIM).
• Standing up or scaling an investigation or operations function alongside a technology build.
• Insurance domain knowledge, or fraud/financial crime/investigation experience in any financial services context.

What's in it for you?

RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• RBCI software tools to boost your productivity and grow your business

Job Skills

API Development, API Development, Architectural Modeling, Backlog Management, Business Case Design, Business Technology Consulting, Change Management, Communication, Customer Service, Customer Success, Data Architecture Development, Data Warehousing (DW), Decision Making, Effectiveness Measurement, Experience Design, Group Problem Solving, Information Technology Consulting, Leadership, Product Development Lifecycle, Product Development Methodology, Product Roadmapping, Product Services, RESTful APIs, Results-Oriented, Teamwork {+ 1 more}

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