Senior Product Specialist - Commodities

Wood Mackenzie Limited; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Wood Mackenzie is seeking a Senior Product Specialist in Calgary to enhance customer engagement and product adoption. The role involves delivering training, supporting commercial growth, and collaborating across teams. This position is ideal for those passionate about data analytics and making a significant impact in the energy and commodities sectors.

Qualifications

• Experience in a customer-facing role within B2B sales or analytics.
• Intermediate Excel skills are required.
• Strong organizational and planning skills.

Responsibilities

• Deliver tailored training to maximize product adoption.
• Support renewals, expansions, and new business efforts.
• Create digital learning content to enhance customer experience.

Skills

Customer engagement

Data analytics

Relationship building

Communication

Training

Education

Bachelor's Degree

Tools

Salesforce.com

Customer Success Platforms

MS Excel

Job description

Senior Product Specialist - Commodities page is loaded

Senior Product Specialist - Commodities

Apply locations Calgary, CA | Full time | Posted 2 Days Ago | Job Requisition ID: JR2072

Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology and enriched by human intelligence, we provide reliable and actionable insights to help companies and governments lead the transition to a sustainable future. With over 50 years of experience, a team of over 2,400 experts across 30 global locations, and services including real-time analytics, consultancy, events, and thought leadership, we enable customers to make confident decisions by separating risk from opportunity.

Visit us at WoodMac.com

Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

About the Company

Wood Mackenzie is a global research, analytics, and consultancy firm serving the natural resources sector. For 50 years, we have provided high-quality data, analytics, and insights to inspire strategic decision-making. Our teams in oil, gas & LNG, power & renewables, chemicals, metals & mining deliver projects based on asset assessments, market supply and demand, and price trends. With over 1,900 employees in 30 locations, we serve clients in nearly 80 countries, helping them navigate challenges and accelerate the transition to a sustainable future.

Visit us at WoodMac.com

Role Purpose

We seek a dynamic Senior Product Specialist to join our Americas Commodities Team in Calgary. This customer-facing role combines product expertise, customer outcomes, and commercial strategy. You will help customers maximize the value of our research and analytics through tailored training, demonstrations, and support, fostering product adoption, satisfaction, and growth via upselling, cross-selling, and retention. It’s an excellent opportunity to work with leading energy and commodities companies as a trusted advisor and solution champion.

Main Responsibilities

• Drive customer engagement by delivering tailored, workflow-based training to deepen product adoption and value.
• Become a product evangelist by developing deep expertise and translating complex offerings into actionable benefits.
• Support commercial growth by partnering with Customer Success and Account Managers to drive renewals, expansions, and new business through strategic engagement.
• Handle customer inquiries confidently and professionally, ensuring timely resolutions.
• Create digital learning content such as videos, e-learning modules, and guided walkthroughs to support scalable, self-paced learning.
• Collaborate with Research, Product, Sales, and Marketing teams to share insights and co-create resources for a seamless customer experience.
• Provide feedback and market intelligence to Product Owners to influence product development based on customer needs and industry trends.
• Track and report engagement outcomes to demonstrate value and inform improvements.

About You

• Ability to work with complex data sets and understand customer workflows and needs.
• Intermediate Excel skills and experience with MS applications.
• Ability to build relationships across all levels of customer organizations.
• Experience collaborating with internal teams to achieve commercial success.
• Passion for business growth and personal development.
• Curiosity about data, analytics, and their application in solving business issues.
• Experience in a customer-facing role within B2B sales, data analytics, or SaaS solutions.
• Knowledge of Customer Success Platforms like Gainsight is advantageous.
• Strong organizational, planning, presentation, communication, and training skills.
• Self-motivated with a proactive attitude.
• Knowledge of natural resources, energy, or oil and gas sectors.
• Familiarity with Salesforce.com is a plus.

Ready to Make an Impact?

If you’re passionate about creating value for customers, influencing product direction, and helping industries transform, we want to hear from you.

Equal Opportunities

We are committed to diversity and equal opportunity in our hiring practices. We support applicants with disabilities throughout the hiring process. Learn more at www.eeoc.gov.

Why work here?

If you thrive in a growth-oriented environment with enthusiastic colleagues, you'll enjoy your career with us!

About Us

Our culture, values, and commitment to sustainability define our work experience. Our employees are disciplined, curious, trustworthy, humble, and collaborative, making us the #1 Top Workplace in our area.