Senior Digital Product Advisor

Suncor Energy; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

Suncor Energy is seeking a Digital Product Advisor in Calgary, where you'll define product capabilities and align vision with business objectives. This role requires a Bachelor’s degree and 5+ years of experience in digital product management, engaging with stakeholders across the organization to ensure product success in commercial payments.

Qualifications

• 5+ years of relevant experience in digital product management.
• Ability to communicate complex concepts clearly.
• Prior experience with Fuel Retailing systems is an asset.

Responsibilities

• Act as the subject matter expert for the commercial payments process.
• Work with product owners to prioritize backlog work.
• Write and maintain product requirements using industry-standard tools.

Skills

Communication

Business Acumen

Negotiation

Agile Execution

User Centric Design

Education

Bachelor of Computer Science

University degree in Business or related discipline

Tools

Jira

Confluence

Job description

Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.

Are you looking for an exciting new challenge to join Suncor as a Digital Product Advisor? In this role, you will act as the business subject matter expert for a specific business system, system capability, process or outcome. As the Product Advisor, you will be responsible for defining a product’s capabilities and features based on product’s overall vision and customer experience. The vision will be aligned to the Sales & Marketing business capability roadmap. You will be responsible for communicating with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives.


This role is part of the Commercial Payments product area, which is a key part of business operations at over 350 Petro-Pass cardlock locations across Canada. This product area includes other site systems and processes that support overall on-site operations and customer experiences such as payment authorization and customer pricing.

Minimum Requirements:

• Bachelor of computer science or equivalent degree in software design University degree in business or related discipline
• 5+ years of relevant experience
• Previous experience in development and deployment of IT Technologies
• Previous experience in digital product management, agile execution, and user centric design
• Ability to communicate complex concepts with multiple stakeholders in a clear and concise manner
• Ability to prioritize and align future plans with Sales and Marketing long-term strategic objectives
• Strong business acumen to translate how technology enables business value and related costs, benefits and risks
• Advanced facilitating and negotiation skills with an ability to lead integrated teams to value-add decisions
• Alignment with our values: safety above all else, stronger together, operational disciplines, curiosity and lifelong learning, and act with integrity
• Prior experience with Fuel Retailing systems and/or Point of Sale technology is an asset

Responsibilities:

• Work with the product owner to prioritize the backlog of work for the Product Team based on the needs of the business
• Act as the subject matter expert for the commercial payments process end to end
• Write and maintain product requirements including the definition of done using Jira, Confluence, and other industry standard tools
• Work with the product team to validate new features as they are built to ensure that they meet the requirements
• Work with testing resources to ensure that key acceptance criteria are well defined
• Identify and implement process improvement opportunities
• Understand and anticipate trends for the product, competitive activities and opportunities in the marketplace
• Anticipate customer needs and provide value-added stakeholder solutions for the product area
• Communicate with the end users of the product and other stakeholders including but not limited to newsletters/other bulletins, webcasts, etc
• Ensure all SOPs (Site Operating Procedures) are accurate and up to date
• Balance operational break fix requirements with enhancements and innovation opportunities daily
• Collaboration with other Product or Project teams to ensure cross-system dependencies are met

Location and other key details:

• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• This is an in office role, hours of work are a regular 40-hour work week, Monday to Friday

Why Suncor?

Suncor's operations include oil sands development, production and upgrading; offshore oil and gas; petroleum refining in Canada and the U.S.; and the company's Petro-Canada retail and wholesale distribution networks (including Canada's Electric Highway, a coast-to-coast network of fast-charging electric vehicle stations).

With a strong strategy for growth and our long-standing approach to sustainability, operational excellence, capital discipline and technology and innovation, Suncor offers a solid foundation for you to continue building your career. We offer rewarding opportunities for you to learn, contribute and grow in a variety of career-building positions – all of which means tremendous potential for your future. We are focused on deepening our commitment to inclusion and diversity and creating a respectful workplace.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We have numerous employee inclusion networks to help foster an inclusive and respectful culture and drive positive change within Suncor. Current networks include both workplace inclusion networks (focusing on inclusion and respect for all), and identity-focused networks (focusing on building community and a sense of belonging and allyship). Through the Journey of Reconciliation, we are progressing the way we think and act to build greater mutual trust and respect with the Indigenous Peoples in Canada. Please note we will consider accessibility accommodations to applicants upon request.