Senior Product Manager, Operations & Commercialization

Jobgether; Canada; Remote; CAD 233,000 - 275,000; Full time

Benefits offered by this job

Equity participation

Remote work in Canada

Travel opportunities

Job summary

Jobgether is seeking a Senior Product Manager for Operations & Commercialization, based in Canada. The role focuses on shaping the operational products behind a growing autonomous delivery robotics network, translating field and partner needs into product capabilities that improve reliability, fleet utilization, and efficiency.

The candidate will work across multiple teams and leverage analytics and AI-enabled tools to drive improvement.

Qualifications

• 6+ years of product management experience from discovery through launch.
• Experience building tools for operationally complex environments.
• Strong user research and discovery translating frontline workflows into requirements.
• Technical fluency in APIs, data flows, connected systems, and product analytics.
• Ability to define metrics to improve reliability, delivery quality, and efficiency.
• Strong prioritization and decision-making skills with clear tradeoffs.
• Practical experience using AI-enabled tools or LLMs for data exploration or prototyping.
• Proven ability to deliver iteratively with Engineering while balancing speed and reliability.
• Excellent written and verbal communication and cross-functional influencing skills.

Responsibilities

• Own the Operations & Commercialization product roadmap translating needs of operators, field teams, merchants, customers, and partners into clear priorities.
• Define and monitor operational performance and delivery quality metrics including on-time deliveries, defects, reliability, and fleet utilization.
• Establish performance baselines and targets across markets and platforms.
• Analyze operational data, feedback, and field observations to identify root causes and opportunities for product improvement.
• Develop scalable workflows and product capabilities for robot supervision, deployment, and dispatch.
• Improve delivery reliability through issue detection, remote interventions, and service recovery.
• Enhance customer, merchant, operator, and public experiences with intuitive interactions grounded in real-world workflows.
• Partner with commercial and logistics teams to define capabilities, onboarding workflows, and SLA guardrails for partner launches.
• Build repeatable product capabilities and workflows to accelerate market deployments.
• Lead products from concept through launch and adoption measures.
• Collaborate with Engineering for iterative releases with reliability and release readiness.
• Use analytics and AI-enabled tools to prototype dashboards, workflows, and PoCs.
• Coordinate cross-functional quality initiatives ensuring ownership, dependencies, escalation, and resolution.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Operations & Commercialization based in Canada.

We are looking for a strategic and hands-on Senior Product Manager to shape the operational products behind a growing autonomous delivery robotics network. You will translate the needs of field operators, merchants, customers, and commercial partners into product capabilities that improve delivery reliability, fleet utilization, and operational efficiency. Working across Product, Engineering, Operations, Growth, Safety, and Data teams, you will own initiatives from discovery and prioritization through launch and continuous improvement. The role combines product strategy with close engagement in real-world operations, using field insights, analytics, and AI-enabled tools to solve complex challenges. You will help build scalable workflows, strengthen partner experiences, and support expansion into new markets. This is a remote opportunity in Canada, with periodic travel to operating markets and partner locations.

Accountabilities

• Own the Operations & Commercialization product roadmap, translating the needs of operators, field teams, merchants, customers, and commercial partners into clear priorities.

• Define and monitor operational performance and delivery quality metrics, including successful and on-time deliveries, customer and merchant defects, reliability, supply hours, fleet utilization, and cost efficiency.

• Establish performance baselines and targets, making results visible across markets, partners, and platforms where relevant.

• Analyze operational data, customer feedback, partner input, and field observations to identify recurring failure modes, investigate root causes, and uncover product improvement opportunities.

• Develop scalable workflows and product capabilities for robot supervision, deployment, and dispatch, reducing manual effort and improving fleet productivity.

• Improve delivery reliability through better issue detection, remote interventions, exception handling, incident follow-up, and service recovery.

• Enhance the experience of customers, merchants, operators, and the wider public by designing intuitive and dependable interactions grounded in real-world workflows.

• Partner with commercial and logistics teams to define product capabilities, integration requirements, onboarding workflows, and service‑level agreement (SLA) guardrails for successful partner launches.

• Build repeatable product capabilities and operational workflows that accelerate market deployments and reduce complexity as the business expands.

• Lead products from concept through launch and iteration, defining problem statements, requirements, success criteria, rollout plans, and adoption measures.

• Collaborate closely with Engineering to scope and sequence improvements, favoring iterative releases, rapid experimentation, and frequent testing while maintaining reliability and release readiness.

• Use analytics and AI‑enabled tools, including large language models (LLMs) and AI agents, to explore operational data, accelerate root‑cause investigations, and prototype dashboards, workflows, and proof‑of‑concept solutions.

• Coordinate cross‑functional quality initiatives with Analytics, Engineering, Operations, Program Management, Safety, Support, and Field Operations, ensuring clear ownership, visible dependencies, timely escalation, and resolution of issues.

Requirements:

• 6+ years of product management experience, with a track record of taking software products from discovery through launch and ongoing iteration.

• Experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows.

• Strong user research and discovery skills, with the ability to translate frontline workflows, technical constraints, operational data, and partner feedback into prioritized product requirements.

• Technical fluency in APIs, data flows, connected systems, and product analytics, with the ability to collaborate effectively with Engineering and Design teams.

• Demonstrated ability to define and use metrics to improve reliability, delivery quality, operational efficiency, user experience, or business performance.

• Strong prioritization and decision‑making skills, including the ability to make clear tradeoffs and adapt direction as new evidence emerges.

• Practical experience using AI‑enabled tools or LLMs for data exploration, root‑cause analysis, workflow improvement, or product prototyping, with sound judgment in validating outputs.

• Proven ability to deliver iteratively with Engineering teams while balancing speed, learning, release readiness, and product reliability.

• Excellent written and verbal communication, stakeholder management, and cross‑functional influencing skills.

• Ability to work effectively in ambiguous, fast‑changing environments and collaborate with teams across different disciplines.

Additional qualifications that would be an advantage:

• Experience developing products for operational teams where software decisions directly affect real‑world performance, safety, and unit economics.

• Familiarity with fleet management, dispatch, remote assistance, incident management, maintenance, or field‑service systems, particularly across multiple markets.

• Experience with partner‑facing APIs, integrations, onboarding workflows, or multi‑sided marketplace products.

• Hands‑on analytics experience, including SQL and dashboard development.

• Experience using AI agents, LLM tools, or code interpreters to investigate operational data and prototype workflow improvements.

• Background owning delivery‑quality or reliability metrics, conducting root‑cause analysis or incident reviews, or supporting release management.

Benefits:

• Annual compensation range of USD $165,000–$195,000, with the final amount depending on geographic location, experience, domain knowledge, and role level.

• Equity participation offered as part of the compensation package.

• Full‑time, remote work arrangement for eligible locations in Canada.

• Opportunity to contribute to the development and commercialization of autonomous delivery robotics.

• Cross‑functional collaboration with experienced professionals across Product, Engineering, Operations, Safety, and Data.

• Opportunities to influence product strategy, operational performance, and expansion into new markets.

• Periodic travel to operating markets and partner sites may be required.

• The source posting does not specify additional healthcare, paid leave, or retirement benefits.