Senior Product Manager - CRM & Fraud

Drillo.AI; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A financial technology company in Toronto is seeking a Senior Product Manager to lead the development of innovative banking products. This role requires 8-10 years of experience in product management, particularly in fintech, payments, or CRM systems. The ideal candidate will work closely with cross-functional teams to enhance product features and improve user experience. Strong communication skills and the ability to handle competing priorities are essential. This position offers a unique opportunity to shape the future of banking products.

Qualifications

• 8-10 years of work experience in product management.
• Proven experience working on mobile and web applications.
• Ability to manage competing priorities effectively.

Responsibilities

• Lead the development of an in-house CRM system tailored for financial services.
• Design and build payment services focused on user experience.
• Own the product backlog and prioritize work in sprints.

Skills

Product management

Technical understanding

Communication skills

Agile development

CRM systems

Payments or fintech experience

Fraud prevention

Education

Degree in engineering or computer science

Job description

Job Overview

We are looking for a Senior Product Manager with experience working in a fast-paced client-focused environment. You will be working in a cross-functional team of designers, developers, and QA to build a world class banking product focused on the next gen workers. We welcome candidates with experience building CRM systems, payments or fintech products, or fraud mitigation systems in payments or banking. Experience in all three areas is not required; strength in any two is valued.

Reports To

VP, Product Management

Responsibilities

• Work with numerous stakeholders, including Product, Fraud, and Customer Support to understand and execute on the product roadmap.
• Work with external partners to integrate third-party services into the core platform.
• Design and build payment services that create a great user experience.
• Lead the development of an in-house CRM system tailored for financial services or fintechs.
• Gather requirements and create specifications for the engineering team.
• Lead the integration of a third-party fraud platform with existing products.
• Own the fraud product roadmap and define and report on KPIs by collaborating with risk and compliance teams to design and implement fraud mitigation features within payments and digital banking products.
• Own the product backlog and prioritize work in sprints.
• Write user stories and groom them for sprint planning.
• Remove roadblocks for the engineering team at a business level to help with day-to-day delivery.
• Work with customer support to identify, prioritize, and resolve production issues.
• Document functional, non-functional requirements, and release notes for internal/external stakeholders.
• Look at product analytics and user feedback to iterate upon existing features and to inform key product decisions.
• Hold product demos for internal/external stakeholders.

Qualifications and Skills

• 8-10 years of work experience in product management.
• Ability to dive into the technical details as required.
• Proven experience as a product manager working on mobile and web applications.
• Experience in at least two of the following: building or integrating CRM systems (ideally in payments or fintech), product management in payments or fintech, or fraud prevention product in payments or banking. Candidates with depth in any two of these areas are encouraged to apply.
• Strong written and verbal communication and presentation skills with the ability to communicate with technical and non-technical audiences.
• Ability to execute high value projects while dealing with competing priorities.
• Ability to think strategically with solving short-term problems while continuing to focus on long-term needs of the business.
• Technology and design-focused individual with a strong understanding of agile development processes.
• Degree in engineering, computer science, or equivalent, and product management experience.