Senior Product Manager

OPENLANE; Toronto; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

RRSP/401K contributions

Paid vacation

Parental leave

Disability and life insurance

Tuition reimbursement

Career advancement opportunities

Job summary

OPENLANE, a technology and data company, seeks a Product Manager for its Digital Marketplaces team to own end‑to‑end product strategy and leverage data to delight customers. You will own strategic areas pivotal to growth and drive coherence across product and business units.

Reporting to the Director of Product Design, you will collaborate with Engineering, Design, Marketing, Sales, Operations, and Customer Support to define roadmaps, conduct discovery, and measure impact with KPIs.

Qualifications

• Minimum of 3 years of product management experience.
• Proven success in defining and launching high-impact products.
• Strong authoring and communication skills with the ability to document and present customer needs.
• Ability to perform customer interviews and build market empathy.

Responsibilities

• Contribute to and refine the product strategy for key digital marketplace initiatives.
• Act as a knowledge leader, building deep empathy with internal and external customers.
• Define and manage product roadmaps based on customer needs, data analysis, and strategic priorities.
• Lead discovery, research, and competitive analysis to inform feature development.
• Collaborate cross-functionally with engineering, design, operations, and sales teams.
• Develop and prioritize value-driven initiatives with clear business and customer success metrics.
• Define and track KPIs and success metrics to evaluate product impact.
• Communicate product plans and progress clearly to stakeholders and leadership.
• Be an expert with respect to the competition

Skills

Product management

Stakeholder communication

Analytical thinking

Cross-functional leadership

User empathy

Education

Bachelor's degree

Tools

Agile/SAFe

Job description

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

We are looking for a high-caliber Product Manager to join our growing Digital Marketplaces Product team. As a Product Manager, you will be responsible for understanding customer needs, competitive landscapes, trends, and defining product roadmaps that leverage technology and data to delight customers. You’ll own areas of very strategic importance that are pivotal to our business growth. You will think about the end‑to‑end customer journey across product and business units to ensure our customer’s experience is a compelling, coherent, and consistent one.

Using data will be key for this position; from understanding user experience patterns to mining operational data. In this role, you will leverage your unique combination of business and technical knowledge to evaluate technical options and to represent business requirements to the technology organization.

You Are:

• Strategic. You develop and execute product strategies rooted in market and customer insights.

• Customer‑Centric. You engage directly with users to understand their needs and advocate for their success.

• Data‑Driven. You use analytics and metrics to guide decisions and measure outcomes.

• Collaborative. You work effectively with technical and business teams to bring ideas to life.

You Will:

• Contribute to and help refine the product strategy for key digital marketplace initiatives.

• Act as a knowledge leader, building deep empathy with internal and external customers.

• Define and manage product roadmaps based on customer needs, data analysis, and strategic priorities.

• Lead discovery, research, and competitive analysis to inform feature development.

• Collaborate cross‑functionally with engineering, design, operations, and sales teams.

• Develop and prioritize value‑driven initiatives with clear business and customer success metrics.

• Define and track KPIs and success metrics to evaluate product impact.

• Communicate product plans and progress clearly to stakeholders and leadership.

• Be an expert with respect to the competition

Who You Will Work With:

Reporting to the Director of Product Design, this role will collaborate with Engineering, Design, Marketing, Sales, Operations, and Customer Support teams on a regular basis. You will also interact with senior leadership to align on strategy and performance outcomes.

Must Have’s:

• Minimum of 3 years of experience as a Product Manager or Senior Product Owner.

• Proven success in defining and launching high‑impact products.

• Strong authoring and communication skills with the ability to clearly document and present customer needs.

• Ability to perform customer interviews and build market empathy.

• Experience conducting competitive analysis, market research, and industry trend assessments.

• Solid understanding of agile product development processes.

• Strong collaboration, negotiation, and cross‑functional leadership skills.

• Proven ability to influence teams without formal authority.

• Excellent teamwork and organizational skills; ability to manage multiple projects simultaneously.

• Highly analytical and creative business‑focused problem solver.

Nice to Have’s:

• Experience with wholesale auction inventory and sales management systems.

• Strong system design background and technical fluency.

• Familiarity with Agile, Kanban, Lean, and Scaled Agile Frameworks (SAFe).

• Bachelor’s degree in business, technology, or a related field.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement