Senior Product Manager

Veeva Systems, Inc.; Toronto; Hybrid; CAD 100,000 - 200,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Senior Product Manager, um bahnbrechende cloudbasierte Lösungen zu entwickeln. In dieser Schlüsselposition gestalten Sie die Produktstrategie und arbeiten eng mit einem talentierten Team zusammen, um die nächste Generation von Lösungen für die Life Sciences-Branche zu schaffen. Sie werden die Stimme des Kunden sein und sicherstellen, dass die Produkte den Marktanforderungen entsprechen. Wenn Sie eine Leidenschaft für Produktmanagement und ein tiefes Verständnis für die Herausforderungen der Branche haben, ist dies die perfekte Gelegenheit für Sie, einen echten Unterschied zu machen.

Benefits

Medizinische, zahnärztliche und visionäre Versicherung

PTO und bezahlte Feiertage

1% Spendenprogramm

Qualifications

• 5+ Jahre Erfahrung im Produktmanagement in der Service-/Kontaktcenter-Softwarebranche.
• Erfahrung in der Entwicklung konfigurierbarer SaaS-Lösungen in einem agilen Umfeld.

Responsibilities

• Führen Sie die strategische Ausrichtung neuer kommerzieller Lösungen.
• Definieren Sie Produktprioritäten und Roadmaps basierend auf Kundenfeedback.

Skills

Produktmanagement

Agile Entwicklung

Kommunikationsfähigkeiten

Kundeninteraktion

Education

Bachelor-Abschluss in Informatik

Erfahrung im Bereich Life Sciences

Tools

SaaS-Lösungen

CRM-Systeme

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming apublic benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As aWork Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

If you have ever dreamed of being a product owner for a game-changing cloud-based product, read on. The Senior Product Manager, Vault Service Center, is a critical position responsible for understanding the global service and contact center software commercial landscape. You will be responsible for defining and communicating the roadmap to internal and external customers while working closely with the engineering team to bring your vision to life, as you jointly develop a world-class solution. In this role, you will have the opportunity to work with a team of Life Sciences industry and technology A-players, who, together, are bringing the next generation of commercial solutions to the medical device industry.

The ideal candidate blends traditional inbound product management skills, an in-depth understanding of life sciences business processes, technology, and challenges as well as a passion for solving complex design problems with elegant, inventive solutions.

What You'll Do

• Drive strategic direction of Veeva’s new Commercial solutions, building a new, better CRM on the Vault Platform that includes a Service Center application
• Define product priorities and roadmap by collecting and synthesizing input from customers, partners, executives, market owners, sales, services, and engineering
• Be the voice of the customer and work collaboratively with product development teams to design and deliver product capabilities that meet customer/market requirements
• Evangelize products and become the subject matter expert for internal audiences, external customers, and market-facing communications
• Collaborate with other departments (e.g. UX, engineering, QA, operations, etc.) to manage resources, timelines, and conflicts
• Ultimately you are responsible for creating features that are built, delivered with quality, and delight customers

Requirements

• 5+ years of product management experience in the Service/Contact Center software industry
• Experience in researching and understanding customer and market requirements to develop short and long-term product roadmaps and plans
• Experience developing configurable enterprise SaaS solutions in an agile environment
• Experience writing detailed user stories and managing a feature backlog
• Track record of effectively collaborating with engineering/QA to define, design, and deliver the product
• Ability to understand and communicate architectural requirements, preferences, and limitations
• Experience interacting with customers, development, and consulting teams, both local and remote
• Ability to work independently in a fast-paced environment, with little direct supervision
• Strong communication skills: written, verbal, and formal presentation
• A strong sense of professional ethics
• Ideally work in the Toronto Veeva office 2-3 days/week

Nice to Have

• Experience with commercial aspects of the Life Sciences industry, including Inside Sales or Field Sales or Field Medical teams and their respective processes
• Prior work in software development, or computer science degree
• Medical, dental, vision, and basic life insurance
• PTO and company-paid holidays
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000 CAD
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us [e-mail] .

Work Where It’s Best for You

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We’re investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it’s best for you.

A different kind of company. A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

What sets us apart

In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC).

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation’s conduct—including customers, employees, and the community—in addition to shareholders’ interests.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

“Veeva’s engineering teams take a pragmatic approach to software development. We offer an ideal environment for engineers who value focus, speed and integrity in their work.”