Senior Process Analyst: Insurance Ops & BPMN Excellence

Definity Financial Corporation; Waterloo; On-site; CAD 58,100 - 106,900; Full time

Job summary

An established industry player is seeking a Senior Process Analyst to enhance operational efficiency and optimize insurance processes. In this dynamic role, you will leverage your expertise in Lean Six Sigma and BPMN to lead process improvements across underwriting, claims, and policy servicing. Collaborating with cross-functional teams, you'll drive automation and digital transformation initiatives while ensuring compliance with regulations. This is an exciting opportunity to make a significant impact in a forward-thinking organization that values innovation and excellence in service delivery.

Qualifications

• 5+ years in business process analysis, especially in insurance.
• Lean Six Sigma certification with experience in optimization.

Responsibilities

• Lead business process analysis and documentation using BPMN.
• Apply Lean Six Sigma to streamline operations and enhance service delivery.

Skills

Business Process Analysis

Lean Six Sigma

BPMN Process Mapping

Stakeholder Engagement

Change Management

Analytical Skills

Education

Bachelor's Degree in Business or related field

Tools

Visio

Lucidchart

Business Intelligence Tools

Job description

An established industry player is seeking a Senior Process Analyst to enhance operational efficiency and optimize insurance processes. In this dynamic role, you will leverage your expertise in Lean Six Sigma and BPMN to lead process improvements across underwriting, claims, and policy servicing. Collaborating with cross-functional teams, you'll drive automation and digital transformation initiatives while ensuring compliance with regulations. This is an exciting opportunity to make a significant impact in a forward-thinking organization that values innovation and excellence in service delivery.