Benefits / Operations Analyst

SEB Administrative Services Inc.; Canada; On-site; CAD 60,480 - 90,720; Full time

Job summary

A leading administrative service provider in Ontario is seeking an Operations Analyst with a focus on client operations and benefits administration. The ideal candidate will have advanced Excel skills and strong analytical abilities, alongside excellent communication skills. Responsibilities include managing deliverables for clients, ensuring data quality, and identifying process improvements. This full-time role offers competitive compensation ranging from $60,480.00 to $90,720.00 annually.

Qualifications

• 1+ years of experience in benefits administration focused on client operations.
• Strong work ethic and professionalism when interacting with clients.
• Ability to prioritize tasks and drive own work effectively.

Responsibilities

• Provide day-to-day client support and manage inquiries.
• Ensure quality of data interfaces with insurance companies.
• Identify process improvement opportunities with recommendations.

Skills

Advanced Excel skills

Strong written and verbal communication skills

Problem solving and analytical skills

Attention to detail

Ability to multitask

Knowledge of administrative systems

Tools

Microsoft applications

Job description

The Operations Analyst is accountable for supporting his/her team by providing outstanding service delivery for assigned clients. The Operations Analyst is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, the Operations Analyst is responsible for ensuring quality of all deliverables including identifying process improvements.

Key Responsibilities

• Provides day to day client and third-party administrator contact and support for participant inquiries
• Ensures the quality of the various interfaces, data and information that is negotiated with insurance companies and customers (import, billing statement, premium report, eligibility file or any other interface)
• Provides internal support to other team members and domains including Benefit Centre representatives
• Executes manual processing with proper documentation and follow up
• Manages inbound/outbound data quality checks
• Executes year end processing and reporting
• Identifies process improvement opportunities, issues, process delays and quality problems with recommended solutions
• Identifies potential production defects and submits appropriate solutions through ticketing system
• Executes issue resolution with proper documentation and follow up

Enterprise Small Market

• Deliver all phases of plan sponsor and group onboarding, including requirements definition, configuration, testing, transition, and post-go-live stages.
• Execute the renewal and change request processes for plan sponsors under administration, including all stages from requirements gathering to post-go-live.
• Provide internal status updates, highlighting any issues, risks, and recommended resolutions.
• Apply best practices to streamline processes and improve overall efficiency in the administration of benefits for emerging markets.
• Participate in the development of training materials, ensuring all stakeholders are equipped with the necessary tools and knowledge.
• Ensure an in-depth understanding of the administration of life insurance benefits and related terminology relevant to emerging markets.
• Service delivery for clients under both fully outsourced and SaaS models.

Experience

• 1+ years of experience in benefits administration, with a focus on client operations and lifecycle management.
• Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
• Strong work ethic and ability to interact with clients in a professional manner
• Strong written and verbal communication skills (including presentation skills)
• Sound problem solving and analytical skills
• Solid business and financial acumen
• Highly organized with the ability to multi-task and drive and prioritize own work
• Ability to identify urgency when dealing with external and internal client deliverables
• Skilled at researching, identifying, and documenting issues
• Strong attention to detail
• Effective at working within a team environment as well as independently
• General knowledge of administrative systems and processes
• Effective use of business productivity tools such as Microsoft applications
• Working knowledge of benefits-related laws and regulations

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Administrative, Analyst, and Customer Service

Industries

IT Services and IT Consulting, Insurance, and Insurance and Employee Benefit Funds

Markham, Ontario, Canada $60,480.00-$90,720.00 2 weeks ago