Business Analyst - Operational Excellence (Hybrid)

Ontario Teachers Insurance Plan; Southwestern Ontario; Hybrid; CAD 66,369 - 91,217; Full time

Benefits offered by this job

Defined benefit pension plan

100% coverage of approved education fees

Access to learning resources

Flexible work-from-home options

Opportunities for advancement

Job summary

A leading Canadian insurance provider is seeking a Business Analyst – Operational Excellence to drive process improvement initiatives. In this role, you will partner with various stakeholders to ensure business needs are met through effective solutions. Ideal candidates will possess a university degree or equivalent, five years of experience in business analysis, and strong communication skills. The position offers a competitive salary range, flexible work options, and comprehensive benefits including a defined pension plan and professional development support.

Qualifications

• A university degree or related certification with knowledge of IIBA and BABOK best practices.
• Five years’ experience in process design, business analysis, and IT solutions.
• High level of organizational ability with project management experience.

Responsibilities

• Act as a trusted partner to stakeholders, ensuring business needs are met.
• Improve workflows and align requirements with business goals.
• Drive operational excellence by proposing process improvements.

Skills

Process design

Business analysis

Testing and IT solutions

Data analysis

Interpersonal communication

Problem-solving

Education

University degree or related certification

Tools

Microsoft 365

Nice CX/IEX systems

SharePoint

Visio

Azure DevOps

Job description

A leading Canadian insurance provider is seeking a Business Analyst – Operational Excellence to drive process improvement initiatives. In this role, you will partner with various stakeholders to ensure business needs are met through effective solutions. Ideal candidates will possess a university degree or equivalent, five years of experience in business analysis, and strong communication skills. The position offers a competitive salary range, flexible work options, and comprehensive benefits including a defined pension plan and professional development support.