Senior Process Analyst

Wawanesa; Calgary, Ottawa, Toronto, Vancouver, Montreal; Hybrid; CAD 90,000 - 115,000; Full time

Job summary

Wawanesa seeks a Senior Process Analyst to enhance business processes and drive improvements across the organization. This role involves collaboration with stakeholders, analysis of workflows, and implementation of change initiatives to support strategic objectives. Ideal candidates have a strong background in process improvement methodologies and excellent interpersonal skills, contributing to a culture of excellence and continuous improvement.

Benefits

Annual bonus plan

Generous vacation time

Premium free benefits

Pension plan

Qualifications

• 5+ years of experience in process improvement.
• Understanding of Lean and Six Sigma methodologies.
• Ability to lead training and development.

Responsibilities

• Lead analysis and documentation of business processes.
• Develop training strategies and materials.
• Identify opportunities for process optimization.

Skills

Process improvement

Agile practices

Analytical skills

Interpersonal skills

Time management

Education

Post-secondary degree/certificate

Tools

PowerBI

Microsoft Power Automate

Job description

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Job ID:9312

Working Business Language : English; this role is considered a head-office role and will be required to communicate with internal stakeholders across Canada where the primary business language utilized is English .

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $90,000- $115,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Toronto, ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Working under minimal supervision, the Senior Process Analyst contributes to Wawanesa’s success by utilizing their analytic and project management skills to support all business stakeholders in their drive to meet Wawanesa’s strategic priorities. They will help provide Lean, process improvement and change management support, to increase knowledge and understanding, and influence the speed of adoption and proficiency. Fostering relationships and building trust through collaboration, a problem solver who achieves exceptional results by driving end-to-end process improvement initiatives and analyzing business processes to drive continuous improvements deriving tangible benefits to deliver on initiatives from concept to execution. This position requires excellent communication, presentation, interpersonal and technical skills.

Job Responsibilities

• Lead the facilitation and requirements gathering sessions and workshops with stakeholders and document the results.
• Identify and eliminate business process waste and collaborate with business sponsors to create plans for improvements and implementation.
• Lead the analysis, design, and documentation of current and future state business processes.
• Lead the creation and delivery of presentations to multiple business groups including executive team members.
• Assist with managing team initiatives and maintain timelines for continuous process improvement using project management skills.
• Develop and implement strategies for communication, engagement, training, and resistance management, as well as plans for projects, initiatives, and changes.
  Conduct training needs assessments, and lead the development of training strategies, plans, and materials on projects.
• Possess a high-level understanding of company standards, guiding principles, strategic themes, and established team methodologies, which leads and influences a continuous improvement mindset
• Develop and enhance productive business relationships by liaising with internal and external stakeholders, actively identifying opportunities for collaboration.
• Develop meaningful initiative and process performance metrics ensuring they are tied to business performance and strategic goals.
• Lead project scrums when required using Agile methodology.
• Identify and proactively manage project scope and risks.
• Coach and train team members including peer review of documentation.
• Collaborate with business teams to identify areas of opportunity for process optimization, including assessing, quantifying value, and supporting business case development.
• Provide Operational Excellence coaching to other business areas.
• Perform other duties as assigned.

Qualifications

• Minimum 5 years of experience delivering enterprise-level process improvement activities using a structured methodology.
• Completion of post-secondary degree/certificate or equivalent experience.
• Proficient understanding of common process improvement tools (i.e., process mapping, SIPOC, FMEA, SPC) and technologies.
• Proficient knowledge in Agile practices, scrum, kanban and continuous delivery.
• Advanced analysis and conceptual thinking skills with the ability to conduct detailed analysis of information, and to select and implement best solutions.
• Excellent planning, organizing, and time management skills, with the ability to develop and implement plans by prioritizing and multitasking.
• Excellent attention to detail, planning, and organization skills, with the ability to multitask and prioritize effectively.
• Effective leadership skills to provide support and guidance to team members.
• Advanced active listening and interviewing skills to gain trust and information from interviewees.
• Ability to work both independently and within a team environment.
• Minimal travel commitment within Canada.
• Lean Six Sigma Green Belt certification is considered an asset.
• PROSCI Occupational Change Management, and/or Project Management Certification are considered an asset.
• Experience with PowerBI and/or Microsoft Power Automate Process Mining is considered an asset.
• Insurance-related certification is considered an asset.
• Business Process Management certification is considered an asset.
  

Wawanesa is proud to be one of Manitoba’s Top Employers , a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] .