Senior Prize Claims Investigator – Compliance Focus

Ontario Lottery and Gaming Corporation; Sault Ste. Marie; On-site; CAD 66,000 - 100,000; Full time

Benefits offered by this job

Group Benefits

Public Pension Plan

Paid Time Off

Learning & Development

Online learning access

Job summary

Ontario Lottery and Gaming Corporation is seeking a Senior Prize Claim Specialist to conduct investigations into the validity of major prize claims and manage related reporting and documentation. The role requires strong analytical skills, English-French bilingualism preferred, and experience with investigative reporting.

Onsite, unionized position with benefits including a defined pension plan and extensive learning opportunities. AGCO licensing is required upon offer.

Qualifications

• University degree in law enforcement, security administration, or related field.
• Lottery and gaming business experience is an asset.
• 3–5 years in witness/subject interviews, statement taking, and investigative report writing.
• Customer service experience required.

Responsibilities

• Investigate prize claims to verify validity per operational & compliance standards.
• Collects and analyzes information from systems to evaluate and determine actions.
• Prepare reports and witness statements for audit and compliance.
• Create Dynamics profiles and update payment system to verify matches per regulations.
• Prepare documentation related to approving/disproving claims and ensure evidence is clear for legal scrutiny.
• Liaise with OLG departments and stakeholders to provide information and assist investigations.
• Assess escalated claims, conduct interviews, and determine ticket ownership or escalation needs.
• Collaborate with Corporate Investigations, Compliance, and Prize Centre Operations to ensure timely, compliant investigations.

Skills

Investigations

Stakeholder collaboration

Analytical thinking

Communication skills

Microsoft Office

Education

University degree in law enforcement or related field

Tools

Microsoft Dynamics

Integrated Payment System

Job description

Ontario Lottery and Gaming Corporation is seeking a Senior Prize Claim Specialist to conduct investigations into the validity of major prize claims and manage related reporting and documentation. The role requires strong analytical skills, English-French bilingualism preferred, and experience with investigative reporting.

Onsite, unionized position with benefits including a defined pension plan and extensive learning opportunities. AGCO licensing is required upon offer.