LOTTERY LICENSING COMPLIANCE OFFICER

City of Toronto; Toronto; Hybrid; CAD 53,000 - 57,000; Full time

Job summary

City of Toronto is seeking a regulatory enforcement professional to oversee lottery licensing operations, ensure compliance with provincial terms and conditions, and coordinate investigations into disputes and alleged contraventions.

The role requires strong analytic, reporting and stakeholder engagement skills, with responsibility for processing applications, calculating license fees, and delivering training to licensed organizations while adhering to applicable statutes.

Qualifications

• Experience in a municipal or other regulatory enforcement environment, such as lottery licensing.
• Experience interpreting and applying by-laws/regulations, conducting investigations and taking appropriate enforcement actions required to obtain and ensure compliance.
• Experience in writing reports and conducting investigations to obtain and ensure compliance.
• Considerable experience in a customer service environment, dealing directly with the public, specifically non-profit/charitable organizations all levels of internal staff, and other external stakeholders.
• Experience with Microsoft Office Suite (e.g. MS Word, Excel, PowerPoint and Outlook). Use of on-line portal platform.

Responsibilities

• Oversees the processing of lottery licenses and the compliance of lottery events.
• Receives, verifies and assesses lottery license applications from qualified organizations to determine completeness and calculate license fees.
• Makes recommendations on the action to be taken if a group is not in compliance with the terms and conditions and Gaming policies set out by the provincial regulations.
• Investigates public complaints on licensed events and takes action.
• Meets and corresponds with City staff, the provincial government and charities on changes to the legislation.

Skills

Municipal enforcement

By-laws interpretation

Investigations & enforcement

Customer service

MS Office

Tools

Microsoft Office

Online portal platform

Job description

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• Job Category: Audit, Compliance & Inspections
• Work Location: 850 Coxwell Avenue, Toronto
• Job Type & Duration: Full-Time, 1 Permanent
• Hourly Rate:$38.20 - $41.70
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 1
• Posting Period: 06-Oct-2026 to 21-Oct-2026

Major Responsibilities:

• Oversees the processing of lottery licenses and the compliance of lottery events.
• Receives, verifies and assesses lottery license applications from qualified organizations to determine completeness and calculate license fees.
• Makes recommendations on the action to be taken if a group is not in compliance with the terms and conditions and Gaming policies set out by the provincial regulations.
• Investigates public complaints on licensed events and takes action.
• Meets and corresponds with City staff, the provincial government and charities on changes to the legislation.
• Promotes Lottery Licensing in the City and recommends changes in procedure to enhance revenue.
• Designs, coordinates and delivers a training program to instruct licensed organizations on the eligibility criteria and compliance of the provincial terms and conditions.
• Ensures that the proper letter of credit is submitted with a raffle event and processes documents.
• Receives, reviews and reconciles financial reports after each lottery event.
• Receives reviews and conducts follow up of audited and/or financial statements submitted by each licensed group at their year-end.
• Audits and/or reviews a charity's lottery bank account and books to verify that transactions in the account were done in accordance with the regulations.
• Investigates contravention of the terms and conditions of a license with the Provincial AGCO and OLG.
• Ensures that an applicant who is proposing to upgrade, relocate or open a new bingo hall follows the criteria and procedure set by the Provincial AGCO.
• Attends court to give evidence.
• Prepares and maintains statistical data on Gaming workload.
• Updates and maintains database of licensed organizations.
• Screens applicants through interviews and written applications to determine their eligibility for lottery licensing/compliance and use of public funds.
• Checks and interprets information such as Letters Patent, By-Laws/Constitutions, operating budgets, financial statements and tax returns to ensure eligibility and compliance.
• Liaises with City Staff, Alcohol & Gaming Commission of Ontario, Ontario Lottery Gaming Corporation, Ontario Charitable Gaming Association, Suppliers, Distributors, Bingo Hall Operators, and Members of the Sponsors Association. Assists in the resolution of disputes between charities, Sponsors Associations and Hall Operators.
• Recommends approval or denial of lottery applications and eligibility.
• Calculates, collects and deposits license fees and reconciles other gaming related fees.
• Monitors administration files and inputs data in the Toronto Gaming Information System (TGIS) info system to maintain a comprehensive database of licensed organizations.
• Ensures that deadlines and cut-off dates are met.
• Responds to enquiries and complaints by the public, police, members of City Council and charities and make recommendations to determine course of action to be taken to resolve gaming and possible criminal matters.
• Attends meetings with all gaming stakeholders.
• Directs and monitors organization disbursements of lottery proceeds for eligible uses in accordance to the Criminal Code of Canada and all other applicable statutes.
• Issues infraction letters/notices and follows up on compliance.
• Transfers dated files to archives requiring lifting of boxes and the coordination of pick up.
• Investigate compliance issues of charitable organizations and licensed events.

Key Qualifications

Your application must describe your qualifications as they relate to:

• Experience in a municipal or other regulatory enforcement environment, such as lottery licensing.
• Experience interpreting and applying by-laws/regulations, conducting investigations and taking appropriate enforcement actions required to obtain and ensure compliance.
• Experience in writing reports and conducting investigations to obtain and ensure compliance.
• Considerable experience in a customer service environment, dealing directly with the public, specifically non-profit/charitable organizations all levels of internal staff, and other external stakeholders.
• Experience with Microsoft Office Suite (e.g. MS Word, Excel, PowerPoint and Outlook). Use of on-line portal platform.

You must also have:

• Knowledge and understanding of Accounting Principles.
• Excellent communication skills with the ability to communicate effectively both orally and in writing with Management, staff, Provincial Government stakeholders, elected officials, applicants and the public.
• Strong conflict resolution and problem-solving skills.
• Ability to deal with the public and elected officials and handle inquiries in a clear and concise manner.
• Ability to exercise independent judgement, diplomacy and discretion in dealing with confidential matters.
• Good organizational, and multi-tasking skills with the ability to plan, assess priorities and perform duties in a timely manner with minimum supervision.
• Working knowledge of Criminal Code of Canada, municipal and provincial bylaws, policies and procedures and regulatory guidelines specifically related to lottery licensing.
• Ability to present evidence in court.
• Ability to lift/move boxes up to 30lbs.

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .