Senior Prize Claim Specialist

Ontario Lottery and Gaming Corporation; Sault Ste. Marie; Presencial; CAD 66 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Group Benefits

Public Pension Plan

Paid Time Off

Learning & Development

Online learning access

Resumo da oferta

Ontario Lottery and Gaming Corporation is seeking a Senior Prize Claim Specialist to conduct investigations into the validity of major prize claims and manage related reporting and documentation. The role requires strong analytical skills, English-French bilingualism preferred, and experience with investigative reporting.

Onsite, unionized position with benefits including a defined pension plan and extensive learning opportunities. AGCO licensing is required upon offer.

Qualificações

• University degree in law enforcement, security administration, or related field.
• Lottery and gaming business experience is an asset.
• 3–5 years in witness/subject interviews, statement taking, and investigative report writing.
• Customer service experience required.

Responsabilidades

• Investigate prize claims to verify validity per operational & compliance standards.
• Collects and analyzes information from systems to evaluate and determine actions.
• Prepare reports and witness statements for audit and compliance.
• Create Dynamics profiles and update payment system to verify matches per regulations.
• Prepare documentation related to approving/disproving claims and ensure evidence is clear for legal scrutiny.
• Liaise with OLG departments and stakeholders to provide information and assist investigations.
• Assess escalated claims, conduct interviews, and determine ticket ownership or escalation needs.
• Collaborate with Corporate Investigations, Compliance, and Prize Centre Operations to ensure timely, compliant investigations.

Conhecimentos

Investigations

Stakeholder collaboration

Analytical thinking

Communication skills

Microsoft Office

Formação académica

University degree in law enforcement or related field

Ferramentas

Microsoft Dynamics

Integrated Payment System

Descrição da oferta de emprego

Range: 66,400.00 - 99,600.00 CAD

Senior Prize Claim Specialist

We are ready to take this game to the next level and need someone passionate to conduct investigations into the validity and Insider status of all major prize claims ($10,000 and above) and any suspicious prize claims to ensure compliance with AGCO regulations and protect the integrity of OLG.

YOUR ROLE IN THE GAME

• Conduct investigations into prize claims to determine the validity of the claim in accordance with operational & compliance standards for Ontario Lottery Gaming, Alcohol and Gaming Commission of Ontario and the Interprovencal Lottery Corporation.
• Collects and analyzes information from various systems to evaluate, investigate and determine required actions.
• Prepare reports and witness statements to ensure the investigative process is supported, validated and documented for audit and compliance purposes.
• Create Microsoft Dynamics profiles and update Integrated Payment System as needed to ensure information is correct and verify possible matches in accordance with the Family Responsibility Office.
• Prepare transactional and supporting documentation related to approving/disproving claims and ensure all evidence, reports, and notes are concise as to withstand legal scrutiny.
• Liaise with OLG departments and other stakeholders to provide required information / investigation and facilitate the completion of investigations.
• Assess nature of Prize Claims that have been escalated, conduct interviews as required and determine ticket ownership or recommend escalation to ensure all evidence, reports, and notes are accurate.
• Establish working relationships with OLG Corporate Investigations and Compliance teams on unresolved claims and ticket data analysis.
• Establish working relationship with Prize Centre Operations to ensure turnaround of files is time efficient and meets customer service level agreements.
• Balance the strategic priorities and values of OLG while providing high quality customer service.

WHAT YOU BRING TO THE GAME

• Education & Experience: University degree (or equivalent) in either law enforcement, security administration or related field.
• Experience with lottery and gaming business is an asset.
• Minimum 3-5 years of experience in conducting witness/ subject interviews, statement taking and investigative report writing.
• Customer service experience required.
• Candidates who are fluent in both English and French (verbal and written) are preferred.

Relevant Skills

• Creative, out-of-the-box thinker with strong analytical and problem-solving skills
• Technical skills (Microsoft Suite)
• Excellent oral and written communication skills
• Customer service and conflict resolution skills
• Detail oriented
• Policy interpretation skills of legislation, internal controls, and policies
• Able to self-manage workload and excellent organization and time management skills

Union Membership

This is a unionized position.

Licenses, Registrations, Certificates

• AGCO Category 2 Gaming Assistant Registration (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)

BENEFITS OF JOINING THE WINNING TEAM

• Group Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage.
• Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
• Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
• Growth Focus: Become your best self with access to new opportunities and personalized support programs.
• Comprehensive Learning: 24/7 access to robust online learning programs.

Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences.

We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [e-mail], 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

Student Opportunities

Attention Students! Do you have an interest in Digital Gaming? Ever considered a career in Business Development? We have various corporate divisions filled with exciting opportunities for you to launch your career here at OLG!

Why Join OLG?

When you join OLG, you’ll help deliver a winning experience for the people of Ontario while levelling up your career in a collaborative, innovative environment. You’ll help deliver exciting entertainment experiences for our players. You’ll help improve life in Ontario, because at OLG 100% of our profits go back to the province. At OLG we think big, move fast, and welcome change. We are bold, curious, open, and always taking our game to the next level.

Ready to become an OLGer?