Senior POS Integrations & Configurations Specialist

Restaurant365; Quinte West; Hybrid; CAD 58,000 - 82,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive medical benefits

R365 pays 100% of medical/dental/vison

401k + matching

Team member stock options

Flexible PTO + Company holidays

Wellness initiatives

Job summary

Restaurant365 is a SaaS company transforming the restaurant industry. The Sr. Specialist, POS Configurations, will manage and execute POS changes for the Radar product, oversee the entire change process from install to troubleshooting, and collaborate with Development for integrations.

The role includes documenting changes and reviewing issues with enterprise customers across locations. You’ll configure integrations, troubleshoot discrepancies, and handle enterprise tickets while mentoring new

Qualifications

• Bachelor’s degree preferred.
• Proven history of high performance as a Support Agent.
• Expert knowledge within Radar POS Integrations.
• Strong written and oral communication.
• Detail-oriented with excellent time management.

Responsibilities

• Configure and initialize new Integrations for Radar Customers.
• Troubleshoot integration discrepancies and provide solutions.
• Handle tickets for Enterprise Radar customers.
• Document software defects and report to Development.
• Update documentation for POS Integrations.
• Manage and troubleshoot customer exports from Radar.
• Cross-train and assist with R365 POS Integrations.
• Mentor new team members on request of Support Management.
• Balance ticket queues and prioritize tasks.
• Other duties as assigned.

Skills

Radar POS Integrations

Customer service

Communication

Attention to detail

Time management

Problem solving

Leadership

Technical literacy

Bachelor's degree preferred

Support experience

Education

Bachelor's degree preferred

Job description

Restaurant365 is a SaaS company transforming the restaurant industry. The Sr. Specialist, POS Configurations, will manage and execute POS changes for the Radar product, oversee the entire change process from install to troubleshooting, and collaborate with Development for integrations.

The role includes documenting changes and reviewing issues with enterprise customers across locations. You’ll configure integrations, troubleshoot discrepancies, and handle enterprise tickets while mentoring new