Senior Portfolio Manager

TELUS; Vancouver; On-site; CAD 95,000 - 130,000; Full time

Job summary

TELUS is seeking a Senior Portfolio Manager to lead digital transformation. The successful candidate will drive governance and operational excellence, connecting teams to deliver customer-first solutions. You'll bring a strong background in digital operations, with a focus on measurable outcomes and strategic execution.

Qualifications

• 5+ years of experience in digital operations, governance, or transformation roles.
• Experience in managing digital portfolios and prioritization governance.
• Strong interpersonal skills to influence diverse partners.

Responsibilities

• Drive governance models for strategic alignment and transparency.
• Enable cross-functional delivery connecting digital, product, and business teams.
• Lead operational cadences to ensure accountability across TELUS Digital.

Skills

Governance & Risk Management

Strategic Execution Skills

Operational Rhythm Leadership

Stakeholder Engagement

Data & Metrics Orientation

Adaptability in Ambiguity

Education

Bachelor’s degree in Business, Technology, Digital Strategy, or a related discipline

MBA or graduate degree

Tools

JIRA

Google Suite

Figma

Job description

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Description

Ready to create innovative solutions and best practices?

Join a high-impact team at TELUS that powers digital transformation through smart governance, operational excellence, and cross-functional alignment. We sit at the core of how TELUS delivers effortless, scalable, and customer-first digital experiences.

Description

Ready to create innovative solutions and best practices?

Join a high-impact team at TELUS that powers digital transformation through smart governance, operational excellence, and cross-functional alignment. We sit at the core of how TELUS delivers effortless, scalable, and customer-first digital experiences.

Our Team And What We’ll Accomplish Together

At TELUS, we’re reimagining how millions of Canadians engage with our brand—from seamless self-serve experiences to personalized journeys powered by data and AI. Behind this transformation is a world-class digital team—and you could be part of the engine that makes it all work.

Our team is the backbone of digital business excellence and transformation—translating strategy into execution, enabling governance structures that drive clarity and compliance, and creating operational rhythms that fuel impact across business outcomes, customer experience, technology delivery, and commercial success.

This pivotal individual contributor role sits at the heart of our digital transformation initiatives, offering exceptional visibility and impact across the enterprise. We're seeking a strategic thinker who excels in navigating the dynamic intersection of digital innovation and operational excellence. The ideal candidate combines sharp analytical capabilities with disciplined process execution, while maintaining an unwavering focus on TELUS' customer-first values. Your ability to translate complex digital solutions into tangible business outcomes will be essential.

What you'll do:

• Drive governance models that accelerate execution while maintaining compliance, transparency, and strategic alignment
• Enable cross-functional delivery by connecting digital, product, technology, and business teams to deliver measurable outcomes
• Lead operational cadences (e.g., QBRs, prioritization forums, Financial planning) that fuel clarity, accountability, and focus across TELUS Digital
• Track and report business value, making sure every initiative moves the needle on TELUS’ customer, financial, and transformation goals
• Champion simplification and scalability, helping teams work smarter and faster with structure that empowers innovation
  
  
  

Qualifications

What you bring

Knowledge, Skills, And Abilities

• Governance & Risk Management – Proficient in setting up and maintaining digital governance frameworks, including compliance, audit-readiness, and internal controls
• Strategic Execution Skills – Experience in translating strategic objectives into executable plans with measurable outcomes
• Operational Rhythm Leadership – Comfortable establishing and running operating cadences (QBRs, steering committees, governance reviews) that drive accountability and decision-making
• Stakeholder Engagement – Strong interpersonal and communication skills with the ability to influence diverse partners, from C-level executives to agile delivery teams
• Data & Metrics Orientation – Skilled at tracking and presenting digital performance using KPIs, OKRs, dashboards, and business ops metrics (e.g., time to value, decision effectiveness)
• Portfolio & Program Operations – Experience in managing or coordinating digital portfolios, intake processes, business cases, and prioritization governance
• Adaptability in Ambiguity – Able to bring clarity and direction in evolving digital environments, managing through change with resilience
• Tool Proficiency – Working knowledge of TELUS-standard tools or equivalents: JIRA, Google Suite, Figma, etc
  
  
  

Education & Experience

• Bachelor’s degree in Business, Technology, Digital Strategy, or a related discipline (MBA or graduate degree is an asset)
• 5+ years of experience in digital operations, governance, or transformation roles, ideally in telecom, tech, or enterprise B2C environments
• Certifications such as PMP, Agile/Scrum, SAFe, Lean Six Sigma, COBIT, or ITIL are strong assets and may be supported for ongoing learning at TELUS
  
  
  

Great-to-haves

• TELUS-Scale Digital Acumen – You understand how large-scale digital programs operate—especially in a telecom or enterprise context with cross-functional stakeholders and millions of customers
• Agile practices and frameworks

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  IT Services and IT Consulting, Telecommunications, and Utilities

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