Senior Platform / DevOps Engineer

Zinkworks; Edmonton; On-site; CAD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking experienced Senior Platform Engineers to enhance cloud-based infrastructure for enterprise contact centers. This exciting role involves scaling Kubernetes systems, improving observability, and integrating CI/CD pipelines while being mentored by experts in VoIP and contact center technologies. Join a diverse team that champions creativity and professional growth, and take part in shaping the future of technology solutions. If you're passionate about leading-edge software development and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years in platform, cloud, DevOps, or infrastructure engineering roles.
• Experience in supporting production systems in regulated environments.

Responsibilities

• Build and maintain resilient Linux-based systems for customer contact services.
• Contribute to platform automation, monitoring, and deployment tooling.

Skills

Linux

Docker/Kubernetes

CI/CD tools (Jenkins, Ansible, Git)

SIP

VoIP

Python

Bash

Tools

AWS

Azure

GCP

Job description

About the Role

We’re hiringSenior Platform Engineersto support the design, delivery, and scaling of cloud-based infrastructure that underpins our clientsenterprise contact centre. This is an opportunity for experienced engineers to join a team that values automation, cloud-first thinking, and on-the-job learning inVoIP/SIPandcontact centre technologies.

You’ll help scale Kubernetes-based systems, improve observability, and integrate CI/CD pipelines — all while being mentored by voice platform experts to gain exposure to tools likeGenesys,Amazon Connect, and more.

Key Responsibilities

• Build and maintain resilient Linux-based systems for customer contact services

• Contribute to platform automation, monitoring, and deployment tooling (CI/CD, GitOps, etc.)

• Troubleshoot and support production systems in a 24/7 high-availability environment

• Collaborate with senior engineers to upskill in SIP, VoIP, and telephony environments

• Participate in agile sprint cycles, code reviews, and platform optimisation efforts

• Write and maintain platform documentation and incident runbooks

Ideal Experience

• 5+ years inplatform, cloud, DevOps, or infrastructure engineeringroles

• Strong skills inLinux,Docker/Kubernetes, CI/CD tools (e.g. Jenkins, Ansible, Git)

• Familiarity with cloud services (AWS, Azure, or GCP) and monitoring frameworks

• Willingness to learncontact centre tooling(Genesys, Amazon Connect)

• Experience supporting production systems in a regulated or enterprise environment

• Scripting experience (Python, Bash, etc.) and solid understanding of system-level debugging

Why Work With Us?

At Zinkworks, we champion innovation and creativity within our diverse and supportive work environment. We are committed to providing avenues for professional growth and development, ensuring you become a pivotal part of charting the future of technology solutions.

Join us if you are passionate about leading-edge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.