Senior People Ops Lead – Remote‑Friendly Fintech

Shakepay Inc.; Montreal , Toronto; Híbrido; CAD 130.000 - 175.000; Jornada completa

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Health and dental coverage

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Course budget for training

Descripción de la vacante

Shakepay Inc. is seeking a Senior People Operations Partner to elevate how People work gets done across Canada. You will shape processes, designs, and programs that support employees and managers while ensuring scalability as Shakepay grows.

You will partner with leaders and cross-functional teams on lifecycle initiatives, performance cycles, compensation, onboarding, and policy work. The role is hands-on and impact-driven within a fast-paced fintech environment.

Formación

• 5+ years of progressive experience in People Operations, HR business partnering, HR generalist work, or a related People role.
• Experience working independently across multiple People workstreams in a fast-paced, changing, or lean environment.
• Hands-on experience supporting the employee lifecycle and working with People systems, employee data, documentation, and operational processes.
• Experience contributing to performance management, compensation, onboarding, offboarding, policy work, manager enablement or other company-wide People programs.
• Working knowledge of Canadian employment practices and good judgment about when to involve Legal or external advisors.
• A track record of improving processes, creating clearer ways of working, and turning recurring problems into better systems.
• Strong judgment, discretion, communication, and follow-through, including when handling sensitive employee matters.
• The ability to prioritize competing needs, make practical tradeoffs, and move work forward without close supervision.
• Experience working with modern HRIS, People, workflow, or automation tools.
• Experience using automation or emerging tools to reduce recurring work while protecting confidentiality and accuracy.
• Experience with compensation structures, benchmarking, leveling, or career frameworks.
• Experience supporting benefits renewals or vendor relationships.
• Experience working at a technology company, fintech, startup, or scaleup.
• Experience supporting employees across Canada.
• French fluency or working proficiency.
• Help shape the next stage of a People function with meaningful room to improve how the work gets done.
• Bring your experience and judgment to work that directly affects employees, managers, and the business.
• Own meaningful work in a hands-on role where you can see the impact of your contribution.
• Work closely with leaders across the company as Shakepay continues to grow.
• Join a small, collaborative team helping shape the future of financial services and Bitcoin in Canada.

Responsabilidades

• Take responsibility for the day-to-day operation of core People processes across the employee lifecycle, including onboarding, offboarding, leave, benefits, employee data, documentation, and People systems.
• Design, document, and improve reliable workflows, handoffs, and resources that make People processes easier to navigate and maintain.
• Support the operational delivery of key People programs, including performance and compensation cycles, and help improve how those programs work over time.
• Bring forward clear recommendations, options, tradeoffs, and next steps when the path forward is not obvious.
• Use data, employee feedback, and day-to-day experience to identify risks, patterns, and opportunities for improvement, simplification and automation.
• Partner with Finance, Legal, Security, Talent, and external vendors on People-related work.
• Help strengthen continuity across the function by creating clear documentation, repeatable processes, and effective backup coverage.

Conocimientos

People Operations

HRBP

Communication

Project management

Analytical thinking

French proficiency

Herramientas

HRIS

Payroll systems

Automation tools

Descripción del empleo

Shakepay Inc. is seeking a Senior People Operations Partner to elevate how People work gets done across Canada. You will shape processes, designs, and programs that support employees and managers while ensuring scalability as Shakepay grows.

You will partner with leaders and cross-functional teams on lifecycle initiatives, performance cycles, compensation, onboarding, and policy work. The role is hands-on and impact-driven within a fast-paced fintech environment.